Assistant Case Manager II - Surgery Clinic

About the role

The Assistant Case Manager position supports Case Managers in the department through various administrative tasks.

Responsibilities

• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Captures patient referrals and ensures appropriate follow-up after the provider sees the patient.
• Aids in routine referrals according to standard protocols, including scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Aids nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.
• Confirms patient insurance eligibility and updates insurance changes or any changes affecting third-party billing in electronic health record.
• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
• Maintains a variety of files, logs, and registers. May maintain fax log for department.
• Obtains medical reports or health information from other facilities or providers.
• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
• Schedules same-day appointments and ensures all information pertaining to visit is available.
• May assist the department leadership in developing and maintaining Cerner and field schedules.
• May order office supplies.
• Adheres to organization and department attendance guidelines.

Qualifications

• Non-Supervisory – A minimum of 2 years of case management experience.
• An equivalent combination of relevant education and/or training may be substituted for experience.

Skills

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skilled in oral and written communication.
• Skilled in operating a personal computer utilizing a variety of software applications.
• Skilled in operating office equipment such as copiers and fax machines.
• Skilled in maintaining and updating clinical schedules.
• Skilled in establishing and maintaining cooperative working relationships with others.
• Skilled in managing multiple priorities and tasks.
• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and organizations.
• Skilled in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skilled in supervisory communication and management.

Benefits

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances.
• Discounted Pet Insurance.
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays.
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• Licenses and certifications reimbursed and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance.
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.