Assistant Case Manager I - General Surgery

About the role

Under close supervision, supports Case Managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.

Responsibilities

• Patient Care Coordination
• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Captures patient referrals and ensures appropriate follow-up after provider sees patient.
• Aids in routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Aids nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.
• Insurance Verification
• Confirms patient insurance eligibility.
• Updates insurance changes or any changes affecting third party billing in electronic health record.
• Clerical Duties
• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
• Assists in maintaining a variety of files, logs and registers.
• Maintains fax log for department.
• Obtains medical reports or health information from other facilities or providers.
• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
• Schedules same day appointments and ensures all information pertaining to visit is available.
• Schedules all tests needed prior to appointment using department guidelines and goals.
• May assist the department leadership in developing and maintaining Cerner and field schedules.
• May order office supplies.
• Other Information
• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skills in oral and written communication.
• Skills in operating a personal computer utilizing a variety of software applications.
• Skills in operating office equipment such as copiers and fax machines.
• Skills in maintaining and updating clinical schedules.
• Skills in establishing and maintaining cooperative working relationships with others.
• Skills in managing multiple priorities and tasks.

Qualifications

A high school diploma or GED equivalent.