Assistant Case Manager II - GI Clinic

About the role

The Assistant Case Manager position supports Case Managers in the department through various administrative tasks, including scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.

Responsibilities

• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Captures patient referrals and ensures appropriate follow-up after the provider sees the patient.
• Aids in routine referrals according to standard protocols, including scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.
• Confirms patient insurance eligibility and updates insurance changes or any changes affecting third-party billing in the electronic health record.
• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
• Maintains a variety of files, logs, and registers, and may maintain a fax log for the department.
• Obtains medical reports or health information from other facilities or providers.
• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
• Schedules same-day appointments and ensures all information pertaining to the visit is available.
• Schedules all tests needed prior to the appointment using department guidelines and goals.
• May assist the department leadership in developing and maintaining Cerner and field schedules.
• May order office supplies.
• Adheres to organization and department attendance guidelines.

Qualifications

• Non-Supervisory – A minimum of 2 years of case management experience.
• An equivalent combination of relevant education and/or training may be substituted for experience.

Skills

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skilled in oral and written communication.
• Skilled in operating a personal computer utilizing a variety of software applications.
• Skilled in operating office equipment such as copiers and fax machines.
• Skilled in maintaining and updating clinical schedules.
• Skilled in establishing and maintaining cooperative working relationships with others.
• Skilled in managing multiple priorities and tasks.
• Assistant Case Manager II & III – Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and organizations.
• Skilled in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skilled in supervisory communication and management.