Assistant Cafe Manager - George Howell Coffee @ the Godfrey Hotel

Responsibilities

• Manage and direct the daily operations of the café, including selection, development, and performance management of all employees.
• Constantly assess opportunities to increase sales through exciting new coffee drinks, food offerings, and retail promotions.
• Manage the day-to-day operational and financial activities to optimize profits and ensure that guests are satisfied with their beverage and dining experience.
• Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, beverage and food quality, cleanliness, and sanitation.
• Resolve day-to-day issues such as opening & closing tasks.
• Resolve customers’ questions and grievances in a professional manner.
• Smoother out problems within the workplace.
• Address employee and customer concerns.
• Liaise between managers, customers, and employees.
• Bridge the gap between upper management and staff.
• Provide direction and supervision to staff.
• Ensure the cleanliness of the café (daily/weekly tasks).
• Keep the maintenance log up to date and accurate.
• Keep a detailed record of attendance, and follow up on tardiness.
• Enforce the dress code and other store policies listed in the employee handbook.
• Fill in for the General Manager (GM) in times of absence or vacation.
• Maintain inventory levels and track inventory.
• Place orders with vendors and headquarters, including coffee orders, Imperial orders, and Sid Wainer orders.
• Train and mentor new staff members.
• Ensure weekly classes for the public are organized on time.
• Cookorate communication between the front and back of the house staff.

Qualifications

To be successful in this role, you should be familiar with restaurant operations and understand what makes great customer service. Be available to work within hours of operation, including weekends and holidays if needed.