Assistant Business Office Manager (ABOM)

Position Summary

The Assistant Business Office Manager will play a crucial role in supporting the day-to-day operations of the business office. This individual will assist in overseeing administrative functions, managing billing and financial processes, ensuring smooth operations, and providing exceptional customer service to residents and their families.

Key Responsibilities

• Assist in overseeing the daily operations of the business office, ensuring efficient workflows and adherence to established procedures.
• Support billing processes, including insurance verification, invoicing, and follow-up on outstanding accounts.
• Aid in resident financial matters, such as billing inquiries, payment arrangements, and documentation.
• Maintain accurate and up-to-date records for residents, ensuring compliance with regulations and internal policies.
• Ensure timely and accurate submission of Medicare, Medicaid, and private insurance claims.
• Provide administrative support to the Business Office Manager and other departments as needed.
• Act as a point of contact for residents, families, and staff regarding financial matters and office operations.
• Collaborate with the clinical team to ensure proper documentation and smooth coordination of resident care.
• Help with audit preparations and assist in the implementation of corrective actions as needed.
• Uphold the Excellence in Care philosophy through excellent customer service and dedication to quality.

Qualifications

• Previous experience in healthcare or business office management preferred.
• Strong understanding of billing, insurance, and financial processes in a healthcare setting.
• Excellent communication skills, both written and verbal.
• Highly organized with a strong attention to detail.
• Ability to manage multiple tasks efficiently and work independently.
• Proficiency in Microsoft Office and office management software.
• Knowledge of HIPAA regulations and confidentiality requirements.
• Compassionate, team-oriented, and committed to providing outstanding service to residents and their families.

Why Work at The Heights Rehabilitation and Healthcare Center?

• A supportive, collaborative work environment with a focus on Excellence in Care.
• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• A chance to make a meaningful impact on the lives of residents and their families.