Assistant Branch Operations Manager II

About the role

Oversees day-to-day operations for the branch and assists the operations manager of the location. Assists with supervision of the daily activities of retail branch personnel.

Responsibilities

• Assists with operations, ensuring bank policy and procedures are followed.
• Performs personal banking duties including advising customers of all bank services, opening new accounts, and teller functions.
• Assists with supervising employees to meet branch goals, including assigning work, scheduling, conducting performance reviews, recommending salary actions, and providing training for staff.
• Promotes bank services and participates in community activities.
• Performs customer service-related duties such as answering telephone inquiries, closing accounts, ordering checks, and ensuring appropriate levels of customer service.
• Assists with compliance of branch with bank policies and guidelines, reviews reports, audit board, and NSFs.
• Assists with budget preparation.
• Ability to maintain regular and reliable attendance.
• Performs any other duties or projects as assigned.

Requirements

• Full knowledge of banking products offered, with initiative to stay updated on changes.
• Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge and expertise in all deposit account products and services.
• Knowledge of bank operations and demonstrated ability to supervise a department.
• Skill in communicating with clients and co-workers in a courteous and professional manner.
• Skill in operating computer terminals, printers, back counter capture machine, coin machine, and copier.
• Ability to maintain a high level of confidentiality.
• Ability to train employees and ensure efficiency, accuracy, and customer service.
• Ability to work accurately and efficiently in a fast-paced environment.
• Ability to function as a team player.

Qualifications

High school graduate or equivalent. Prefer 4-5 years of related banking experience.

Pay

Yearly $65,000 - $80,000

Benefits

• 8 paid holidays for employees working at least 35 hours per week.
• 17 PTO days each year for the first five years of employment (after completing a 90-day introductory period).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health savings account with employer contributions.
• Flexible medical and dependent care spending plans.
• 401K plan after 3 months and start of next quarter, with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long-term disability insurance and employee assistance program.
• Benefits are modified for employees working less than 35 hours per week.