Assistant Branch Operations Manager

About the role

Oversees day-to-day operations for the branch and assists the operations manager of the location. Assists with supervision of the daily activities of retail branch personnel.

Responsibilities

• Assists with operations, ensuring bank policy and procedures are followed.
• Performs personal banking duties including advising customers of all bank services, opening new accounts, and teller functions.
• Assists with supervising employees to meet branch goals, including assigning work, scheduling, conducting performance reviews, recommending salary actions, and providing training for staff.
• Promotes bank services and participates in community activities.
• Performs customer service duties such as answering telephone inquiries, closing accounts, ordering checks, and ensuring appropriate levels of customer service.
• Assists with compliance of branch with bank policies and guidelines, reviews reports, audit board, and NSFs.
• Assists with budget preparation.
• Ability to maintain regular and reliable attendance.
• Performs any other duties or projects as assigned.

Requirements

• Full knowledge of banking products offered, with initiative to stay updated on changes.
• Basic knowledge of banking regulations applicable to the job function and bank policies and procedures.
• Knowledge of all deposit account products and services, bank operations, and supervisory abilities.
• Skill in communicating courteously and professionally with clients and coworkers.
• Skill in operating computer terminals, printers, back counter capture machine, coin machine, and copier.
• Ability to maintain confidentiality, train employees, and ensure efficiency, accuracy, and customer service in a fast-paced environment.
• Ability to function as a team player.

Qualifications

High school graduate or equivalent. Prefer 2-3 years of related banking experience.

Pay

Hourly $28 - $32

Benefits

Benefits for employees working at least 35 hours per week include:

• 8 paid holidays.
• 17 PTO days each year for the first five years of employment (employees must complete a 90-day introductory period prior to accruing PTO).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health savings account with employer contributions.
• Flexible medical and dependent care spending plans.
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long-term disability insurance and employee assistance program.

If working less than 35 hours per week, benefits are modified.