Assistant Branch Manager - Travel

About the role

Responsible for customer service fulfillment within the branch, which includes lobby management, researching and resolving complex customer service matters, determining policy exceptions, and ensuring operational and compliance excellence within multiple branches across the retail area. The position is responsible for coaching, motivating, and creating positive work environments.

Responsibilities

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead or co-facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed.
• Demonstrate leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.
• Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Ability to work with flexible schedule, Saturdays, and to accommodate travel to different branches as needed.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• 3 or more years of retail banking experience required.
• Supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.
• Academic Bachelor’s degree or equivalent of education and related training or experience required.

Benefits

• Medical, Dental and Vision Insurance (Ameris Bank absorbs a major portion of the cost of healthcare; eligible on the first of the month following 30 days of employment)
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan (Ameris Bank matches 50% of your first 8% of contributions)
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages For Employees

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment