Assistant Manager

About the Role

The Assistant Store Manager supports the Store Manager in delivering financial results, Legendary Customer Experience, Team Member development, and daily store execution. This role provides leadership across sales, service, opening and closing routines, front-end execution, compliance, and operational activities. Responsibilities align with the store-volume leadership structure and may transition into Store Operations Manager ownership in designated stores.

Responsibilities

• Maintain regular and predictable attendance; work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, team member coaching, and accountability for execution.
• Use A+ Coaching routines to develop team members, improve selling behaviors, and reinforce consistent operating standards.
• Assist the Store Manager with overall store operations, including driving sales and profit, planning and prioritizing work, delegating daily tasks, and reviewing and completing ACT missions.
• Support customer loyalty, selling skills, monthly training, and a culture of product knowledge across the store.
• Support hiring efforts, recruiting, team member training, continuous learning, coaching, and application of policies and procedures.
• Perform opening and closing procedures, including store routines, cash handling oversight, and transport of bank deposits.
• Resolve customer complaints and issues to ensure a positive shopping experience that differentiates Tractor Supply from the competition.
• Champion Legendary Customer Experience and support execution of GURA and Leading with Legendary behaviors.
• Support Sales Team F2F process execution on evenings and weekends, as assigned.
• Support assembly planning and prioritization, store meetings, community events, and order store supplies as assigned.
• Complete BOPIS/BODFS reconciliation when the Receiver is not scheduled.
• Lead freight movement and support merchandising initiatives, feed management, inventory control, and recovery as assigned under the store operating model.
• Adhere to loss prevention, safety, and security standards and respond to alarm calls as needed.
• Operate cash register/computer, forklift, and baler and assist customers with loading purchases.
• Complete all documentation associated with job duties accurately and timely.
• Obtain license or certifications as needed by the business.

Requirements

• Previous retail leadership experience is required.
• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Must be 18 years of age or older and possess a valid driver’s license.
• High school diploma or equivalent is required; Bachelor’s degree in Business Administration or related field is preferred.
• Must be able to read, write, and count accurately.

Preferred Skills

• Ability to perform and execute principal responsibilities of team members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Favorable working environment, generally indoors with moderate noise.
• Indoor floors and outdoor lots are typically hard surfaces (concrete, asphalt); lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.
• Work shifts vary but are generally no less than 4 hours and may exceed 10 hours.

Physical Requirements

• Non-sedentary role requiring physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack, forklift).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under the age of 18.
• Ability to constantly operate store equipment such as computer and cash register.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete training and certification to dispense propane (does not apply if under the age of 18).
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.

Benefits

Tractor Supply offers a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.