Assistant Branch Manager- Myrtle Beach, SC

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s, we have become a trusted financial partner across the South and beyond—known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.

About the Role

The Assistant Branch Manager (ABM) is a key member of a branch team responsible for assisting the Branch Manager in the overall management of the branch. The ABM supports efforts to maximize revenue, sales, and customer satisfaction while minimizing operational losses, ensuring compliance with operational and security procedures, deepening existing relationships, and reducing customer attrition. The role also involves supporting the administration and coordination of sales and service activities, promotional campaigns, and product initiatives.

Responsibilities

• Assists the Branch Manager in leading the branch to achieve sales goals, including outbound calling, sales meetings, and coaching.
• Supervises designated staff members in their daily performance of assigned tasks, impacting decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Serves customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Gold Service Standards.
• Performs all functions of a Senior Financial Service Representative (SR FSR).
• Opens new deposit accounts and understands the financial services offered by the bank, including features, benefits, rules, regulations, pricing, and definitions of each service. Handles services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through various installment, commercial, and real estate products. Assists in the collection of delinquent loans.
• Manages loan and deposit exceptions within the expectations of SouthState Bank, both individually and for the branch.
• Responsible for the branch’s security procedures and understands the function and operations of security devices to protect the facility against criminal and fraudulent activity.
• Provides leadership by setting an example for staff to follow, personifying good customer relations, and effective selling and cross-selling in customer interactions.
• May resolve routine personnel problems.
• Assists tellers in accurate balancing of daily work, researching differences, and making necessary adjustments.
• Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary. Views customer problems as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Knows and ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Ensures an adequate supply of money is available for daily bank transactions.
• Ensures the branch has adequate inventory of supplies.
• Understands and complies with branch audit procedures and conducts self-audits using the Branch Internal Control Review on a quarterly basis.
• Presents a neat and professional personal appearance and maintains an orderly work area.
• Develops and maintains a sales culture environment.
• Maintains a strong understanding of customer-facing technology with the ability to discuss and enroll customers in self-service options.
• Accepts other duties as assigned.

Requirements

• High School Diploma or equivalent; BA degree and/or 2 years in banking preferred.
• Minimum of 3 years’ experience in Customer Service, Sales, or as a Branch Manager.
• Strong organizational skills and previous supervisory experience.
• Strong PC skills and previous banking experience.
• Ability to analyze and solve problems.
• Excellent leadership, communication, planning, and decision-making skills.
• Customer service orientation, initiative, and strong interpersonal skills.
• Good computer skills and the ability to read, write, speak, and understand English.

Training

• The SouthState Way
• New Team Member Orientation
• Branch Manager Workshop
• Consumer Lending – Obtain SSB Lender Credentials
• Banker Foundations
• All assigned Regulatory Compliance training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience.

Physical Demands

• Willingness to travel for meetings and classes.
• Ability to stand and/or sit for long periods of time.
• Ability to effectively access and interpret information on computer screens, documents, and reports, and identify customers.

Work Environment

This position is typically located in an open lobby area with an individual workstation or desk, or in a private office. The facility is climate-controlled. Travel may be required for meetings and training.

Work Location: 4331 Robert M Grissom Pkwy, Myrtle Beach, South Carolina 29577