Assistant Branch Manager - Johnston

About the Role

The Assistant Branch Manager supports the Branch Manager in all aspects of branch operations, including client service, sales, and staff supervision. This role ensures accurate, timely, and courteous service while adhering to regulatory and compliance protocols.

Responsibilities

• Support and assist the Branch Manager in leading branch operations.
• Provide reliable and timely service to clients, including guidance on financial products and services.
• Build and retain long-term client relationships, understanding their financial needs and offering solutions.
• Open, oversee, and close client accounts and transactions.
• Assist in developing sales strategies to increase productivity and participate in client outreach.
• Maintain knowledge of audit procedures, legal regulations, and operational policies to ensure compliance.
• Identify and detect fraud, following appropriate procedures.
• Assist team members with complex transactions and escalated situations.
• Approve unusual or large-dollar transactions.
• Understand consumer lending products and stay updated on lending regulations.
• Hire, develop, motivate, and train staff, including delegating work and evaluating performance.
• Establish clear expectations and hold team members accountable for performance and culture-aligned behaviors.
• Administer compensation based on a pay-for-performance philosophy, including merit increases and variable pay.
• Identify staff training needs and deliver on-the-job training.
• Create and maintain staff schedules to ensure sufficient coverage.
• Perform quarterly teller drawer audits and surprise audits as needed.
• Provide leadership and direction in the absence of the Branch Manager.
• Establish and grow client relationships.
• Comply with all company and regulatory policies, procedures, and requirements.
• Participate in community engagement events, including professional, civic, and community groups.
• Foster a culture of diversity, equity, and inclusion.
• Perform additional duties as required to support the company’s mission, vision, and values.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or related field preferred.
• Three years of banking, client service, or retail experience preferred.
• Experience in lending, sales, or account management.
• Two years of supervisory experience preferred.
• Excellent client service and leadership skills, with a desire to develop others.
• Ability to make sound decisions and exceptions on behalf of the bank.
• Capability to prioritize and execute multiple tasks in a demanding environment.
• Strong decision-making, problem-solving, interpersonal, and written communication skills.
• Proficiency in banking software and Microsoft 365 products, with attention to detail.

Under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (“SAFE Act”), this position requires registration with the Nationwide Mortgage Licensing System and Registry as a Mortgage Loan Originator (“MLO”). Registration includes additional background screening and must be completed within 30 days of employment.

Working Conditions

• Duties performed in a professional office environment.
• Requires travel to other branch or client locations.
• Availability to work on Saturdays and occasional evenings for community events.
• Requires extended periods of standing and the ability to lift fifty pounds.