Assistant Branch Manager - Houston The Woodlands, Texas

About the role

The Assistant Branch Manager (ABM) plays a crucial role in the management of a branch team. They assist the Branch Manager in achieving sales goals, supervising staff, serving customers, processing loan applications, managing exceptions, ensuring security, and promoting a positive customer experience.

Responsibilities

• Assists the Branch Manager in leading the branch towards meeting sales targets through outbound calling, sales meetings, and coaching.
• Supervises staff members, making decisions on employment, performance ratings, promotions, salary, transfers, and terminations.
• Serves customers quickly, accurately, and confidentially, adhering to South State Bank's Gold Service Standards.
• Opens new deposit accounts, processes loan applications, and manages exceptions within the branch.
• Manages security procedures and ensures compliance with banking regulations.
• Develops a sales culture and maintains a strong understanding of customer-facing technology.
• Accepts other duties as assigned.

Qualifications, Education, And Certification Requirements

• Minimum of 3 years' experience as a Customer Service/Sales/Branch Manager.
• Previous supervisory experience and strong organizational skills.
• Excellent leadership, communication, and problem-solving skills.
• Knowledge of banking regulations and compliance with banking laws.
• Ability to analyze and solve problems, read, write, speak, and understand English.
• Training and certification in consumer lending and regulatory compliance.