Assistant Branch Manager- Colorado Springs Briargate, CO

About the role

The Assistant Branch Manager (ABM) plays a crucial role in the management of a branch, supporting the Branch Manager in achieving sales goals, supervising staff, and ensuring customer satisfaction.

Responsibilities

• Assists the Branch Manager in leading the branch towards achieving sales goals through outbound calling, sales meetings, and coaching.
• Supervises designated staff members, making decisions on employment, performance ratings, promotions, salary, transfers, and termination.
• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Service Standards.
• Opens new deposit accounts, processes loan applications, and manages loan and deposit exceptions.
• Maintains branch security procedures and ensures an adequate supply of money for daily transactions.
• Develops a sales culture environment and maintains a strong understanding of customer-facing technology.
• Accepts other duties as assigned.

Qualifications, Education, And Certification Requirements

• Minimum of 3 years’ experience as Customer Service/Sales/Branch Manager.
• Organizational skills, previous supervisory experience, strong PC skills, and previous banking experience.
• Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative, excellent interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
• Completion of the SouthState Way New Team Member Orientation, Branch Manager Workshop, Consumer Lending, obtaining SSB Lender Credentials, Banker Foundations, and all assigned Regulatory Compliance training.

Competencies

• Unquestionable ethics, integrity, and values.
• High level of energy, passion, and commitment to excellence.
• Strong problem-solving skills, including creativity and innovative thinking.
• Strong oral and written communication skills.
• Highly professional with strong interpersonal skills.

Physical Demands

• Willingness to travel for meetings and classes.
• Able to stand and/or sit for long periods of time.
• Able to effectively access and interpret information on computer screens, documents, and reports.

Work Environment

• Most likely in an open lobby area with an individual workstation or individual desk or could be in a private office.
• Located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.
• Travel may be required to come to meetings and training as needed.