Assistant Branch Manager (Cedar Hills Experience Center) (FULL TIME ON-SITE)

Job Duties

• Handle and oversee the daily operations of the XC (including cash and vault balancing, negotiable items, audits)
• Partner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
• Maintain and enforce systems, policies, procedures and productivity standards
• Partner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
• Ensure member service projects (change initiatives) meet objectives on time and on budget
• Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
• Research, resolve and communicate operational issues and potential problems to leader and/or other business units
• Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
• Manage vendor relationships to support operational excellence and member service levels

Essential Skills

• Minimum Education: Bachelor’s degree is preferred
• Minimum one year experience in retail financial services with a proven successful track record in deepening and acquiring member relationships
• Minimum 6 months’ experience leading people or teams
• Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
• Ability to use data and analytic information to gain insights and drive strategic direction
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Familiarity with CRM software is preferred
• Working knowledge of Microsoft Office Suite

Requirements

• N/A

Qualifications

• N/A

Skills

• N/A

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)