Assistant Branch Manager - Automotive Finishes

This role is based at Automotive Finishes #9751, 1640 State Hwy 121, Lewisville, TX 75067. A criminal history review is required for this position due to customer interactions, access to cash, payment methods, personal information, and merchandise.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our employees through rewards, benefits, and opportunities for learning and growth, fostering an inclusive team committed to our communities.

Responsibilities

• Assist in developing and implementing the branch market plan based on market conditions, branch mission, and financial/budget objectives
• Support business strategies to increase sales and optimize profitability
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Ensure high levels of customer satisfaction through excellent service
• Verify customer orders and transactions are completed and documented accurately
• Maintain branch inventory levels
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Support employee training, development, performance management, and corrective action
• Respond to and resolve customer and/or employee complaints
• Assist in determining staffing needs and develop work schedules
• Analyze management and financial reports, including financial ratios relative to Profit & Loss (“P&L”)
• Assist with daily bank deposits

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• At least one (1) year of work experience in retail, sales, or customer service or completion of a Sherwin-Williams Development Program

Qualifications

• At least three (3) years of work experience in customer service, retail, or sales
• At least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• At least one (1) year of work experience in an automotive aftermarket industry
• At least one (1) year of experience in a leadership role, supervising others, or leading teams
• At least one (1) year of work experience using Microsoft Office products (e.g., Word, Excel, PowerPoint, Teams, and/or Outlook)
• Work experience using timekeeping and/or customer relationship management ("CRM") systems
• Associate's degree or higher in Business, Sales, or Marketing
• Willingness to relocate for future job opportunities

Schedule

Full-time position, Monday through Friday between the hours of 8am and 5pm, based on business needs and subject to change.

Benefits

A wide range of world-class benefits designed for health, well-being, and financial security, including retirement, healthcare, and total well-being support. Benefits information can be found at http://www.myswbenefits.com/ under "Candidates."