Assistant Branch Manager

At VyStar, we offer competitive pay and an excellent benefit package available to all full and part-time employees. Part-time positions start at a minimum of 30 hours per week.

About the Role

The Assistant Branch Manager is responsible for coaching, developing, and leading branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service experiences and maintaining operational excellence. This position works closely with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. The Assistant Branch Manager develops tactical plans, establishes branch objectives, and fosters strong member and partner relationships through community engagement.

Responsibilities

• Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations deliver unbelievable service experiences for members and meet or exceed organizational strategic goals and profitability requirements.
• Train, encourage, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to establish and grow strong member relationships.
• Model all VyStar Excellence behaviors in job duties and develop staff for succession planning within the branch network and other lines of business.
• Collaborate with Human Resources and Training to ensure recruiting and training programs are appropriate, timely, and positive for employees.
• Assist the BVP in partnering with internal departments that rely on referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
• Provide ongoing coaching for direct reports, including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• Conduct daily team huddles and weekly sales meetings with the BVP, including training on products, services, and skill practice to increase comfort with member recommendations.
• Prepare and administer performance appraisals for direct reports.
• Analyze data with the BVP to determine and implement staffing changes as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures, and perform audits while adhering to risk management guidelines.
• Collaborate with Branch Operations Analysts to ensure compliance at applicable locations.
• Exhibit integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as disaster recovery events.
• Lead community service efforts to support the VyStar brand.
• Create and maintain an inclusive, professional environment where diversity is valued and all team members are respected.
• Support high school branches and collegiate employees, including mentoring, training, and ensuring compliance with rules and regulations.
• Resolve member concerns independently and escalate complex issues as appropriate.
• Provide counseling to members and employees on financial matters and make appropriate recommendations.
• Proactively identify, assess, manage, and report risks within your domain of work to support VyStar’s risk culture and compliance with regulatory mandates.
• Perform other duties as assigned.

Requirements

• High school diploma or GED is required; Associate’s degree is preferred.
• 3+ years of experience in customer service, sales, community service, military service, or a leadership role is required.
• 2 years of experience in a lead role within a financial institution is preferred.

Skills

• Excellent written and verbal communication skills, problem-solving abilities, and the ability to relate well with others.
• Strong teaching and mentoring skills with a commitment to quality service.
• Ability to work in a fast-paced, changing environment and assist members in meeting their financial needs.
• Physical ability to stand throughout an entire shift to assist members or staff.
• May occasionally exert up to 50 pounds of force to lift, carry, push, pull, or move objects.

VyStar Excellence Behaviors

• Focus: Give full attention by carefully listening to and observing members.
• Connect: Be consistently friendly and approachable, demonstrating care.
• Understand: Listen empathetically and ask questions (70% listening, 30% talking).
• Counsel: Recommend solutions based on member needs and objectives.
• Advance: Ensure member expectations are exceeded and verify necessary follow-up.

Benefits

• 401(k) Plan
• Extensive paid technical and on-the-job training program
• Tuition reimbursement