Assistant Branch Manager

Part-time positions start at a minimum of 30 hours per week.

About the role

The Assistant Branch Manager is responsible for coaching, developing, and leading branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service experiences and maintaining operational excellence. This position works with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. The Assistant Branch Manager develops tactical plans, establishes branch objectives, and participates actively within the VyStar leadership team. This role also focuses on building strong member and partner relationships and engaging in community volunteer and leadership opportunities.

Responsibilities

• Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations deliver exceptional service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to establish, maintain, and grow strong member relationships.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure recruiting and training curriculum are appropriate, timely, and a positive experience for employees.
• Assist the BVP by partnering with internal departments dependent upon referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
• Provide ongoing coaching for direct reports, including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• In partnership with the BVP, conduct daily team huddles and weekly sales meetings, including training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
• Prepare and administer performance appraisals for direct reports.
• Analyze data to determine and implement staffing changes and modifications as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures, and perform audits. Adhere to solid risk management guidelines in a highly regulated environment.
• Collaborate with Branch Operations Analysts to ensure compliance at applicable locations.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as during disaster recovery events.
• Actively lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
• Support high school branches and Collegiate employees, including mentoring, training, and development of student interns, and ensuring sound branch operations and compliance with rules and regulations.
• Resolve member concerns independently and escalate more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters and make appropriate recommendations.
• Proactively help identify, assess, manage, and report risks within your domain of work to support a healthy risk culture.
• Perform other duties as assigned.

Requirements

• High school diploma or GED is required; Associate’s degree is preferred.
• 3+ years in a customer service, sales, community service, military service, or leadership role is required.
• 2 years’ experience in a lead role within a financial institution is preferred.
• Strong teaching and mentoring skills and a commitment to quality service.
• Ability to work in a fast-paced, changing environment with a strong desire to assist members in meeting their financial needs.
• May stand throughout entire shift to assist members or other staff.
• As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

Skills

• Congenial attitude and excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to relate well with others.
• Demonstrate VyStar Excellence behaviors: Focus, Connect, Understand, Counsel, and Advance.

Benefits

• Competitive pay.
• Excellent benefit package, including a 401(k) Plan.
• Extensive paid technical and on-the-job training program.
• Tuition reimbursement available to all full- and part-time employees.