Assistant Branch Manager

About the Role

Assists the Branch Manager in performing a broad variety of customer service and sales activities and supports lending activities to promote branch growth. Provides assistance to the Branch Manager in mentoring, developing, and supervising all branch staff. Actively participates in achieving sales and service goals and in maintaining operational excellence. Assists in securing and strengthening customer relationships including outbound calls, customer profiling activities, and reviewing customer needs. Supports the consumer and small business loan process. The Assistant Branch Manager assumes a management role in the Branch Manager’s absence.

Responsibilities

• Assists branch manager with overall operations in the Loan Support, Teller, and CSR areas
• Cross-trained to assist by operating a Teller window during heavy customer periods or staffing shortages, as well as filling in as a CSR
• Assists the Head Teller in compiling monthly reports on Teller Transactions and Teller Over and Short Reports, and quarterly self-assessments
• Assists in interviewing consumer and small business loan applicants and completes the loan application process as needed
• Stays abreast of all training, including regulations as they apply to lending, deposit areas, and branch operations
• Generates new relationships and new accounts, actively cross-selling bank products and services through outbound calling
• Updates and monitors sales activities using 360 View
• Maintains and stays current with security policies and procedures
• Assists with attaining internal performance objectives for branch sales, deposit & loan growth, and quality of audit reports
• Motivates, trains, and coaches employees to achieve branch goals
• Assists with work schedules, employee performance reviews, and disciplines subordinates when required
• Represents the financial institution in the community through activities such as civic duties and outside business development calling
• NMLS # initial registration and annual renewal is required, including fingerprinting and background checks
• Participates in all required compliance training, including Bank Secrecy Act/anti-money laundering training, internal and external training programs, online training, meetings, and seminars/conferences

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred
• Minimum 3 years’ sales and service experience in a retail or financial services business
• Consumer/residential lending experience preferred
• Supervisory experience
• Good interpersonal communication skills
• Knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products, and services
• Proficient in Microsoft Office programs
• Strong written and verbal communication skills
• Ability to adapt to change
• Background in financial operating policies and procedures, banking regulations (state and federal), employee development, and public relations preferred

Conditions of Employment

• Must be able to pass a criminal background and credit check
• FLSA Status: Non-Exempt

Supervisory Responsibility

In the absence of the Branch Manager, the Assistant Branch Manager is responsible for the coaching, development, and performance management of branch employees.

Work Environment

• Location in United Footprint
• This is a full-time position that requires schedule flexibility to work evenings and weekends as needed
• This position requires up to 25% travel

Pay

USD $23.28 - USD $28.22 /Hr