Assistant Branch Manager

About the role

Sunflower Bank, N.A. is seeking an Assistant Branch Manager for its Boulder, CO location. The position offers an hourly rate of $21.00 - $24.00 per hour, depending on qualifications.

Responsibilities

• Assist the Branch Manager in overseeing the branch's retail growth and profitability.
• Coach and develop staff, establish and uphold customer service standards, control expenses, coordinate staff efforts, and handle various operational tasks.
• Hire, train, direct, and communicate performance expectations to employees; evaluate performance, recommend promotions, transfers, and salary adjustments; address performance issues and take corrective actions, including termination.
• Maintain a highly qualified staff, including management and a floater pool, if available.
• Develop and coach staff to provide exceptional customer service, ensuring adherence to customer service non-negotiables.
• Engage, motivate, and lead staff to achieve branch goals, promote, refer, sell, and cross-sell bank products and services, and coach staff to uphold the same standards.
• Monitor teller lines for compliance with banking regulations and Bank policies; resolve any issues.
• Schedule and monitor daily activities of staff, including transaction approvals; order daily cash requirements and manage cash vault and staff cash limits.
• Uphold all security policies and procedures and serve as primary support for the branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and fulfill all staff responsibilities.

Requirements

• Two to five years of similar or related experience.
• Sound judgment and decision-making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone, and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills, including trust, diplomacy, courtesy, and tact.
• Exceptional customer service, sales, leadership, and teamwork skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals within defined parameters.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Customer service excellence.
• Team leadership and development.
• Financial product knowledge.
• Banking regulations and policies.

Benefits

At Sunflower Bank, N.A., we believe in creating possibilities for our team members and our community. Our benefits package includes:

• A 401(k) plan with a 6% match.
• Health, dental, and vision insurance.
• Company-paid life insurance.
• Tuition reimbursement.
• Fitness reimbursement.
• Paid time off.
• Volunteer leave.
• Paid holidays.
• Plus many other associate perks and incentives.

We are an equal opportunity employer and encourage applications from diverse candidates. Early application is encouraged as positions may be filled before the end of the posting period. For more information, visit our careers page at www.sunflowerbank.com/careers.