Assistant Branch Manager
About the role
Join a team where your leadership, ideas, and dedication truly make a difference. As an Assistant Branch Manager at our Fitchburg branch, you’ll play a key role in supporting branch operations, developing team members, and helping our members achieve financial confidence. At Summit, we’re committed to creating a welcoming environment where employees at every stage of their careers can learn, grow, and thrive. We value collaboration, integrity, and service, and we’re proud to invest in our employees through strong development opportunities and a people first culture.
What You Will Do and the Impact You Will Make
- Support daily branch operations
- Guide team members
- Help create an exceptional experience for every member
- Lead, coach, and support branch staff
- Aid in operational accuracy and daily workflows
- Contribute to branch goals and service standards
- Help members with more complex financial needs
- Build relationships within the branch and local community
The Impact You Will Make:
- Support team growth and confidence
- Strengthen member trust and financial well-being
- Create a positive, member focused branch culture
- Contribute to your own leadership and career development
What You Will Bring
- Associate degree or equivalent relevant experience
- Two or more years in retail or financial services
- Ability to obtain and maintain an NMLS number
- Strong interpersonal and communication skills that reflect professionalism
- Good judgment, adaptability, and the ability to solve daily challenges within guidelines
- Active listening skills and a thoughtful approach to resolving complex situations
- Ability to build rapport and communicate proactively with members and non-members
- Strong attention to detail and consistent follow through
- Basic proficiency with Microsoft Office
- Solid math skills and the ability to learn more complex financial concepts
Why You’ll Love Working Here
- Excellent health insurance options to support you and your family
- 401(k) with employer match to help you invest in your future
- Generous paid time off so you can recharge and live your life
- Paid holidays and wellness-focused benefits
- Opportunities for professional growth and leadership development
- A people-first culture that values inclusion, purpose, and impact
- And more benefits designed to support you—at work and beyond
Additional Information
- Physical Demands of Position: While performing the duties of this job, the employee is continuously required to stand, walk and sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.
- Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting.
- Saturday hours required.
- Equipment Used: Computer terminal/PC, calculator, printer/copiers, telephone.
EEO Statement
We are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union.