Assistant Branch Manager

About the role

The Assistant Branch Manager will drive a best in class branch experience for customers and teammates by leading, coaching and managing in 5 primary areas of responsibility: customer engagement/sales execution, service execution, operational excellence, leadership and management. With a deep understanding of Renasant Bank customer engagement model, you spend time executing and role modeling by serving as our customer's financial advisor of choice. You will serve as the primary leader responsible for creating an operationally sound branch through management and oversight of all branch operational assessments, daily balancing functions and other risk mitigating actions. In conjunction with the Branch Manager, you provide guidance, coach and develop branch teammates to our service standards and behaviors.

Responsibilities

• Achieve consistent and balanced personal sales and service performance by developing new and existing relationships utilizing the customer engagement model
• Create a daily individual plan focus on deepening customer relationships and consistent execution of service standards, customer retention, etc.
• Partner with Branch Manager to ensure results in deposit growth, branch income, service performance, branch income and expense management
• Ensure consistent execution of service standards through coaching and developing the team and personal performance
• Serve as a primary branch teammate to handle customer problem resolution
• Maintain a culture of risk management ensuring team is properly trained and coached on processes, procedures, and policies
• Execute operational controls for audit, teller cash forecasting, operational losses, controllable losses, account documentation, and other operational controls
• Responsible for facility management, including security, opening and closing procedures
• Participate with Branch Manager in hiring, coaching, performance feedback, communication and training of team, including contributing to performance assessments, disciplinary actions planning and coaching for improved performance
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent. College education preferred, but not required
• Minimum of 2 years of successful personal sales experience in a customer facing role
• Minimum of 1 year leadership experience
• Minimum of 3 years of cash handling experience
• Minimum of 1 year Retail Banking Experience
• Proven track record of leadership, sales management and coaching
• Ability to produce individual and team sales and customer experience results
• Effective written and verbal communication skills
• Routinely sought out by others for advice and solutions
• Strong sense of teamwork, ability to work cooperatively in a team environment
• Attention to detail with strong record of accuracy in handling of transactions
• Comfortable using a variety of technology software products to process transactions
• Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
• Ability to travel for training, other development opportunities, and between branches, as needed

Physical Demands

While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

This response is AI-generated, for reference only.