Assistant Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is based in Miami, Florida at the PNC Uptown 7th Ave Retail Branch. Bilingual Spanish is preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

Supports all aspects of branch performance, including individual and team performance. Builds a high-performing team through the attraction, on-boarding, coaching, and development of branch team members. Leads through influence and impacts a broad range of ecosystem partners in an omni-channel environment.

• Drives revenue and loyalty through proactive interactions with clients.
• Manages, coaches, and executes a proactive client experience within an omni-channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
• Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
• Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees.
• Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures. Exercises sound decision-making to identify and mitigate potential risk.

PNC employees take pride in our reputation and are expected to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Typically requires an Associate’s degree or equivalent, plus related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• This position requires the ability to serve as a Notary Public in the applicable state.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Preferred Skills and Competencies

• Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Branch Banking Services, Coaching Others, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Retail Lending, Selling.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance; short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.

To learn more about these and other programs, including benefits for full-time and part-time employees, visit pncthrive.com.