Assistant Branch Manager

About the role

Supports all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

Responsibilities

• Sets and achieves branch sales targets.
• Manages and develops a high-performing team.
• Builds and maintains strong relationships with internal and external stakeholders.
• Provides solutions and advice to improve client financial well-being.
• Manages the branded sales process to proactively achieve sales targets and customer loyalty.
• Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
• Drives the employee experience by acquiring and retaining talent through coaching and development.
• Coaches employees to achieve performance and activity expectations.
• Assists in the performance management process for all employees.
• Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Qualifications

• Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• 4+ years of related business or functional experience.
• No Required Certification(s).
• Licenses: Ability to serve as a Notary Public in the applicable state.

Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Work Experience

• Branch Banking Services
• Coaching Others
• Decision Making and Critical Thinking
• Digital Awareness
• Effective Communications
• Making Multiple Priorities
• Retail Lending
• Selling

Pay

Base Salary: $53,625.00 – $89,375.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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