Assistant Branch Manager

Essential Duties & Responsibilities

• Manage staff through effective leadership, coaching, training, communication, staffing, performance reviews and coordinating branch meetings and activities.
• Branch operations including sales, customer service, security, compliance, and procedures.
• Ensure accuracy and satisfaction for customer accounts and customer service inquires.
• Branch safety, security and compliance including vault operations, cash management, safe deposit boxes, opening and closing procedures, Bank Secrecy/Anti Money Laundering program, test branch security tools, and assure dual control is maintained on negotiable instrument stock.
• Conduct and prepare reoccurring branch audits and reports.
• Perform duties of CSR (teller) and Banker as required.
• Assess customer needs and make recommendations for product and services based on findings.
• Participate in Association and community activities to facilitate growth of the deposit and loan base, which may be outside normal branch hours.
• Assist Retail Branch Manager with special assignments, projects, and reports as needed.

Requirements

• Excellent public and customer relations skills to effectively communicate with internal and external customers, determine their needs, and maintain their confidence.
• Thorough understanding of banking regulations and Association policies and procedures with demonstrated ability to interpret and apply policies and regulations quickly and independently.
• Organization and flexibility to prioritize workload in a fast-paced, customer-driven environment.
• Utilize analytical techniques and exercise independent judgment to identify strategies to solve problems and complex customer needs.
• Exercise customer confidentiality and discretionary judgment.
• Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking regulations and documents.
• Proficiency in basic computer programs with ability to learn new software.
• Read, write, speak, and understand English well.

Qualifications

• At least two years’ experience in the financial industry or a related field.
• Teller and/or Banker experience.
• Management experience in a financial services or customer service environment preferred.
• Bachelor’s degree or equivalent experience and training in a related field preferred.
• Must be bondable.

Physical Demands & Work Environment/Conditions

• Duties are performed in usual office conditions.
• Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements.
• Ability to talk and hear.
• Ability to stand or sit for extended periods of time.
• Occasionally lift, move, or carry items up to 15 lbs.
• Ability to concentrate on the matter at hand, under sometimes distracting work conditions.
• Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab and reach.
• Specific vision abilities including close vision and the ability to adjust focus.
• Work may involve eyestrain due to constant use of computer screens.
• Occasional walking, kneeling, stooping, crouching, and bending.
• Ability to be mobile office-wide for various business needs.

Pay

Employees are covered by medical, dental, vision, basic life insurance and long-term disability. Voluntary benefit coverage includes life insurance, AD&D, legal, accident, critical illness, hospital indemnity, and FSA. Options for family coverage are available. Employees can enroll in our company’s 401k plan. We offer immediately vested 5% 401k match, as well as profit sharing. Employees are eligible for annual incentive bonus.

Schedule

Full-time employees will receive the following paid time off per month: 6.67 hours of vacation leave and 8 hours of sick leave. In addition, the following paid time off per year: 11 paid holidays; a float holiday; a birthday holiday; 24 wellness hours; 16 volunteer hours. Modified for part-time employees.

Benefits

Equal Opportunity Employer and affirmative action employer.