Assistant Branch Manager

About the Company

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC, and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, featuring a vast product inventory and same-day shipping. Its family of brands, including SASCO/CASCO (System Aire Supply and Control Aire Supply), focuses on ensuring customers always get the Right Products. Right Now.™

SASCO/CASCO are wholesale HVAC/R distributors with over 40 years of experience serving New England. Based in Connecticut and Massachusetts, they offer a broad inventory of service parts, including Heil products, emphasizing quick and consistent product delivery.

Responsibilities

• Deliver responsive, high-quality customer service via phone, email, and fax, ensuring timely resolution and follow-up.
• Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
• Support daily branch operations, including opening and closing, and assume leadership in the Branch Manager’s absence.
• Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
• Manage after-hours responsibilities and maintain clear, responsive communication with customers and team members.
• Champion a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensure a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
• Manage merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintain alertness and adhere to all safety-sensitive job requirements.
• Utilize company systems proficiently for data entry, communication, and operational tasks.
• Perform additional duties as assigned, with flexibility to adapt to evolving business needs.

Requirements

• High school diploma or GED required.
• 3+ years of experience in logistics or distribution, with 2+ years in a supervisory or team lead role.
• Proficient in Microsoft Office and standard office technology.
• Strong leadership, communication, and operational skills in warehouse environments.

Physical Demands & Work Environment

• Full-time role (40+ hours/week) requiring regular physical activity and equipment operation.
• Frequent lifting (25–50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs.
• Use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching.
• Sustained physical movement and visual acuity required for safe and effective task execution.

Benefits

• Medical, dental, vision, and prescription coverage effective immediately.
• 401(k) plan with company contributions.
• Life insurance and short- and long-term disability coverage.
• HSA/FSA options and an Employee Assistance Program (EAP).
• Paid time off, including vacation, holidays, and personal days.
• Weekly pay and employee discounts.