Assistant Branch Manager
About the role
The Assistant Branch Manager (ABM) at Heritage plays a critical role in supporting the Branch Manager to achieve excellence in branch operations, financial performance, and customer satisfaction. This position requires a strategic mindset, operational leadership, financial insight, team development, and relationship management.
Responsibilities
Operational Leadership: Support the Branch Manager in implementing company standards, optimizing warehouse and branch operations, and driving initiatives that enhance productivity and efficiency.
Financial Performance: Assist in achieving branch revenue and profitability targets by monitoring financial metrics, executing sales strategies, and identifying opportunities for sales growth.
Team Development: Lead, mentor, and develop branch staff, including warehouse personnel, drivers, and inside sales teams. Provide training, performance feedback, and foster a collaborative, high-performing workplace.
Customer Relations: Build and maintain strong relationships, proactively addressing inquiries and resolving issues to ensure high levels of customer satisfaction and retention.
Strategic Planning: Collaborate with the Branch Manager to develop and execute strategic plans, leveraging market and operational insights to drive branch growth and operational excellence.
Reporting and Analysis: Generate and review branch performance reports, including financial results, staffing forecasting and efficiency, inventory levels, and customer satisfaction metrics, providing actionable insights for decision-making.
Operational Compliance and Safety: Ensure adherence to company policies, safety standards, and operational procedures. Maintain a safe, organized, and efficient warehouse and branch environment.
Requirements
Minimum of 1–2 years (or more) experience in a warehouse, distribution, or supervisory/assistant management role; prior experience in Landscape/Pool & Aquatics distribution, or related industry preferred.
Demonstrated ability to manage teams, oversee operations, and execute processes efficiently.
Strong organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite; familiarity with ERP or warehouse management systems preferred.
Valid driver’s license and clean driving record.
Ability to pass criminal background and pre-employment drug screening.
Qualifications
High school diploma or equivalent required.
Associate or bachelor’s degree in business administration, Supply Chain, or related field considered beneficial but not required.
Minimum 1–2 years in a supervisory or assistant management role in warehouse/distribution; 5+ years preferred in a relevant industry.
Skills
Experience in financial planning, budgeting, and revenue optimization.
Project management skills, including prioritizing tasks and managing multiple initiatives.
Leadership development experience and succession planning capabilities.
Strong relationship management skills with a focus on retention and satisfaction.
Knowledge of operational and warehouse safety protocols.
Benefits
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
Pay
The base salary for this position typically falls within the range of $54,200.00 to $70,400.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.
Schedule
This role involves both office and warehouse responsibilities. The ABM must be able to sit, stand, walk, bend, reach, and lift up to 75 pounds. Requires use of standard office equipment, effective verbal and written communication, and ability to perform repetitive tasks with accuracy.
Physical Requirements
The ABM operates in a fast-paced, dynamic, hybrid environment, balancing office work, customer engagement, and warehouse oversight. Requires flexibility, problem-solving, and the ability to prioritize competing tasks. Must maintain attention to detail while managing branch operations, inventory, and customer needs effectively.
Location
Job Location: Heritage Pool Supply - Rogers 22000 Industrial Blvd Suite 600 Rogers, MN 55374
Equal Employment Opportunity
SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.