Assistant Branch Manager

About the role

Join Heights Finance, a leading consumer credit lender and proud member of the Attain Finance family, with over 50 years of expertise in providing credit solutions across the U.S. and Canada. We thrive on innovation and collaboration, offering convenient and accessible financial services to meet our customers' growing needs. As part of our dynamic team, you’ll contribute to shaping the future of consumer finance while growing your career in a supportive and values-driven environment.

Responsibilities

• Work alongside the Branch Manager to lead the team and deliver exceptional service to new and existing customers, guiding them through financial solutions.
• Foster branch growth by implementing marketing strategies, nurturing business relationships, and supporting daily operations to achieve goals.
• Assist with new and refinanced loans, ensuring compliance while delivering excellent customer service.
• Support delinquency management by addressing delinquent accounts with care, finding solutions that benefit both the branch and customers.
• Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
• Inspire the team by providing coaching, training, and ongoing support to help them reach their full potential.
• Engage in ongoing training and development, set personal goals, and aim to be a key part of the company’s succession plan.

Qualifications

• Demonstrated ability to make a positive difference in the community through customer service, project management, or team support.
• Proven leadership and influence skills, with a focus on personal and organizational growth.
• Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Experience guiding clients or stakeholders through processes, providing support and advice.
• Ability to support and contribute to the growth of team members in a collaborative and inclusive environment.
• High School diploma or equivalent; associate or bachelor’s degree is a plus.
• 1-2 years of experience in consumer finance, lending, or banking industries preferred.

Work Location & Schedule

Location: 1601 N. Harrison Street, Suite A, Shawnee, OK 74804

Hours: Full-time, Monday through Friday, 8:30 AM to 5:30 PM, with evenings and weekends based on business needs or peak seasons.

Pay

The base hourly range for this position is $16.75 - $23.75. The actual hourly rate offered will be determined by factors including location, skills, knowledge, competencies, and experience.

Benefits

• Paid Time Off, Medical, Dental, Vision, and other voluntary coverages starting on day one.
• 401(K) program with company match, eligible 30 days post-hire (starting on the 1st of the month).
• Employee Assistance Program and Emergency Relief Fund.
• Diversity and Inclusion Council.
• Tuition Reimbursement and Leadership Development Programs.
• Potential to earn through the Monthly Bonus Program.

Stories of Success

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 – a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided." ~ Ashley S., District Manager - Alabama

"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful, and the level of camaraderie amongst my peers was unparalleled." ~ Jessica W., Operations Trainer - United States