Assistant Branch Manager

At First County Bank, you bring your talent, hunger to learn, and desire to grow. We provide the training and experience you need to become a trusted advisor to your clients. As part of the FCB team, you’ll share in the satisfaction of working for a respected 170-year-old institution with deep community roots and a tradition of giving back.

About the role

We are seeking an Assistant Branch Manager to join our Darien Branch. This individual will adhere to and enforce branch operating procedures, achieve sales goals, promote courteous customer service, and accept & process mortgage applications. This position requires licensing under the SAFE (Safe and Fair Enforcement for Mortgage Licensing) Act, as well as CT State Life and Health licensing to sell annuities and life insurance to qualified applicants.

Responsibilities

• Manages daily operations with infrequent need for management intervention.
• Performs all supervisory functions in the Manager's absence.
• Participates in the performance evaluations of branch staff and may assist in recruitment of candidates.
• Provides advice and guidance to staff members in branch and banking operations, product and service knowledge.
• Assists Manager in promoting a strong sales culture; monitors branch-wide customer relations to ensure continuous provision of professional, comprehensive services.
• Sells and refers all products and services; achieves individual sales goals and assists manager in achieving branch goals.
• Refers Bank products and services, promotes a positive sales culture, and maintains product and service knowledge.
• Responsible for all Customer Service Representative logs and audits; supervises or conducts branch and ATM balancing.
• Approves checks, overdrafts, loans, and uncollected items up to designated limits; prepares related documentation.
• Accepts and processes mortgage loan applications (must be licensed as required under the SAFE Act).
• Performs pre-qualification analysis; serves as liaison with customers regarding status of loan approval process.
• May process a wide variety of financial transactions as staffing levels require; performs all duties of Teller Supervisor as directed.
• Trains new Tellers and Customer Service Representatives; ensures current knowledge and skills of all branch staff.
• Adheres to and enforces compliance with applicable Bank, State, and Federal regulations and laws governing banking operations and security.
• Maintains vault cash.
• Maintains and demonstrates positive customer service orientation; responds promptly to customer inquiries and resolves or refers as necessary.
• Maintains knowledge of current developments in branch banking operations through review of literature and participation in seminars and continuing education programs.
• Performs other related duties as required.

Requirements

• Completion of 1 to 2 years of college or equivalent experience plus 3 to 4 years of branch banking experience, including time spent as a customer service representative and one year in a supervisory capacity.
• Demonstrated sales and customer contact skills.
• Strong understanding of branch banking operations and familiarity with banking operations in general.
• Skills in sales techniques and customer relations.
• Demonstrated supervisory skills, as well as familiarity with financial transaction processing systems.
• Basic proficiency in MS Office (Word, Excel, Outlook) and familiarity with other related application programs and equipment.
• Strong verbal and written communication skills.
• License to sell Life Insurance required.
• Ability to supervise branch staff of 2 to 7 employees.
• Work requires standing or walking most of the day, as well as occasional lifting and carrying.

Pay

$60,000 - $75,000 per year, commensurate with experience.

Schedule

40 hours per week, Monday through Friday/Saturday.