Assistant Branch Manager

About This Job

The Assistant Branch Manager is the right-hand person who helps the Branch Manager run a branch. You’ll supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job that is key to the branch’s success.

Essential Functions

• Support management of day-to-day branch activities including operations, administration and providing directions to branch staff
• Model expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions
• Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs
• Manage a team of personal bankers; observe and coach personal bankers through a structured coaching process to improve customer experience, responsible for coaching of direct reports and supporting coaching activities for non-direct reports
• Help monitor sales efforts, meet individual goals, and contribute to strategies that drive branch goals and analyze results, develop and implement performance improvement efforts with coaching model to ensure that expectations and goals are met
• Ensure adherence to policies, procedures, and security standards. Support branch results
• Support branch leaders in coaching staff to deliver customer experience model, resolve customer issues promptly, and maintain service excellence
• Support budget management, planning and expenditure
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities and relevant information to team members effectively

Knowledge, Skills & Abilities Required

• Strong knowledge of retail banking, including knowledge of best practices
• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
• Ability to drive results and balance management of organizational risk and meeting goals of the business
• Leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
• Able to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Education & Experience

• High School diploma required. Associate Degree preferred, or an equivalent combination of education and experience required
• 1+ years leadership/supervisory experience required
• 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required

Pay

Compensation Range: Hourly: $26.45 - $30.30 (Amount based on relevant experience, skills, and competencies.)

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time

Location

1090 Schnucks Woods Mill Plaza, St. Louis, Missouri 63017

Time Type

Full time