Assistant Branch Manager

About the Role

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day-to-day operational excellence in the branch, supervising and leading the Tellers, and providing Breakthrough Client Service. The Assistant Branch Manager (ABM) processes transactions, places clients in appropriate account and loan products, cross-sells other bank services, and makes referrals to other departments as appropriate. Ensures the branch meets or exceeds operations standards at all times and is responsible for satisfactory audits.

• Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review.
• Develop and maintain strong, long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolutions aligned with the bank’s Breakthrough Client Service Standards.
• Act as backup to the personal banking team to open new accounts, receive loan requests, and gather credit-related information.
• Manage, lead, train, and coach Tellers; may also oversee personal bankers in collaboration with the Branch Manager.
• Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.

Requirements

• High School Diploma or GED, required.
• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred.
• 3 years of retail banking experience required.
• 2 years of management or supervisory experience preferred.
• 2 years of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.
• Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions.
• Demonstrated leadership skills, including handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
• Strong attention to detail and the ability to multi-task effectively.
• Proficient use of spreadsheets and other banking computer systems and related software; ability to operate a variety of office equipment and perform repetitive movements for tasks such as counting cash, typing, and handling documents.
• Effective training and mentoring skills.

This position requires you to act as a Bank Mortgage Loan Originator (MLO), defined as an individual authorized by the Bank to take mortgage loan applications, offer or arrange mortgages, assist consumers in obtaining mortgages, negotiate mortgage terms, or refer consumers to a loan originator for compensation or gain. All MLOs must register as an MLO complying with the SAFE Act requirements. This position is limited to acting as a Bank MLO for open-end transactions (e.g., home equity lines of credit) only and is not authorized for closed-end transactions.

Benefits

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals.
• Comprehensive healthcare coverage (medical, dental, and vision plans).
• 401(k)-retirement savings plan with employer match for qualifying contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection and legal support.
• Auto and home insurance, pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Pay

The pay range for this role is $21.00 - $28.00 per hour. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during the recruitment process.

Schedule

This is a full-time, onsite position located at 13183 SE 172nd Ave Suite 174, Happy Valley, OR 97086.