Assistant Branch Manager

About the role

This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and enjoys selling while also staying compliant and making sure others do the same. This is a working Management position.

Responsibilities

• Aid in managing the daily running of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, and making referrals of BancFirst products and all other Universal Banker duties.
• Aid in managing the customer service level of the Universal Bankers and Tellers.
• Perform all functions of the Universal Banker such as paying and receiving teller transactions, opening new accounts of all kinds, and making referrals of BancFirst products.
• Aid in coaching, counseling, and disciplinary action of branch personnel.
• Be a leading compliance coach within the branch with the goal to increase sales production while remaining compliant.
• Aid in the performance of the monthly score card performance reviews with each employee.
• Responsible for giving compliance updates in weekly operational meetings.
• Responsible for performing audits, as they relate to federal, state, and bank policies, procedures and regulations including all cash audits, quarterly negotiable items audits and maintaining branch audit books.
• Must practice strong internal control procedures at all times.
• Perform other job duties and special projects as assigned.

Requirements

• Knowledge of sales tools and presentation.
• Ability to motivate staff and assist in maintaining goals.
• Keen knowledge of daily bank operations, including security issues.
• Outstanding listening and communication skills, both written and verbal.
• Proficient in opening new accounts, servicing accounts, and working in a teller position.
• Interact with other offices and departments for accurate resolutions to problems and errors, in addition to the timely completion of job tasks.
• Flexible and able to work additional hours when needed.
• Proficient in Horizon, Horizon Teller, IDO, and Connections.
• Critical thinking, must work well under stress and deadlines.
• Demonstrate a business professional image and demeanor at all times.
• Demonstrate good attendance and punctuality.

Preferred Skills and Qualifications

• Successful sales record in a retail banking environment; with knowledge of bank products and services.
• Bilingual (Spanish) a plus.