Assistant Branch Manager

Location: Stillwater, OK - Retail shop

About the role

The Assistant Branch Manager shares responsibility with the Branch Manager for safety management, advancing sales activity at the branch, staff development and retention, facility maintenance, and the overall sound stewardship of branch resources. This includes ensuring alignment with all regulatory agencies and requirements, such as OSHA, FDA, and Airgas USA, LLC policies and procedures (including SOPs) at the facility. When the Branch Manager is off-site, the Assistant Branch Manager will provide guidance to all branch personnel, including Counter Sales Representatives and administration.

Responsibilities

• Build and maintain customer relationships, providing excellent service.
• Resolve customer complaints and provide exceptional customer service.
• Review safety events to recommend improvements and eliminate recurrences.
• Maintain alignment with all regulatory (OSHA, FDA, EPA, DOT) requirements, training, and records.
• Monitor inventory levels and ensure adequate stock in the store.
• Provide guidance and support to direct reports in alignment with company policies and values.
• Share responsibilities to support business effectiveness and team professional growth.
• Ensure all customers receive excellent service and timely, courteous follow-up.
• Support the accuracy of sales-related paperwork, inventory management, and branch shipments.
• Advance sales activity for walk-in business and assist outside sales with quotes and leads.
• Maintain accurate records and contribute to the continuous improvement of safety and quality programs.

Requirements

• Action-oriented contributor with a background in creating and implementing plans that advance business success in key areas.
• Enjoy working with a wide variety of people with different perspectives and backgrounds.
• Demonstrated knowledge of order entry, data research, and computer skills necessary to support customers and suppliers.
• A thorough understanding of products, services, and associated technologies, or a curiosity and readiness to learn.
• Experience guiding a team of six or more associates, with a demonstrated ability to effectively support professional development, including coaching, accountability, and performance reviews.
• Ability to read, analyze, and foster understanding of general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to perform calculations in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages to support informed decision-making.

Qualifications

• Associates’ Degree in Business, Management, Accounting, or a related field; or an equivalent combination of experience, training, and education.
• Foundational knowledge of Microsoft/Google Office applications (Word, Excel, PowerPoint, and Outlook).
• Knowledge of SAP is considered a valuable addition to the team.

Benefits

• Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid child birth benefit to support growing families.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays, Vacation, and Sick time.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave, vacation, sick time, floating holidays, jury duty, and funeral/bereavement leave.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability, and innovation. Airgas associates are empowered to share ideas, take initiative, and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies, and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.