Assistant Branch Manager

Starting salary: $55,000 (negotiable dependent upon experience).

Responsibilities

• Assist the Branch Manager in managing the Branch Office to meet the financial services needs of customers in the community market area.
• Implement strategies to achieve goals developed for the office as part of the Retail Banking Division's annual operating plan.
• Ensure office compliance with operating policies and procedures and outside regulatory requirements.
• Directly supervise assigned personnel, communicate with management and staff, and provide periodic reports.
• Manage all inside and outside sales, branch functions, and business development activities to achieve growth, excellent customer service, and profitability.
• Enhance the Bank’s image through proactive, customer-driven servicing to exceed customer expectations.
• Conduct customer relationships to support the Bank’s overall marketing efforts.
• Ensure customer retention and branch growth while meeting customer service needs and sales objectives.
• Ensure customer service personnel are adequately trained in product knowledge and sales techniques.
• Motivate and coach the branch team to develop performance in customer experience, sales goals, and leadership.
• Serve as an active member of the office customer service team and generate deposits and loans to increase Bank profitability.
• Ensure all office operations comply with Bank policies and procedures, including office balancing and vault cash control.
• Maintain proper security, maintenance, safety, and cleanliness of the office; supervise opening and closing of the building and vault.
• Perform alarm tests and conduct regular self-audits within the branch.
• Prepare outgoing wires and place stops and holds on accounts as required.
• Ensure timely review of branch reports for accuracy and submission of required reporting.
• Establish Customer Information Files (CIFs) and open new accounts with appropriate identification.
• Participate in and coordinate weekly branch meetings.
• Actively engage in community organizations and activities to reflect favorably on the Bank.
• Participate in branch-planned community events.
• Implement strategies to achieve branch goals as established in the Retail Banking Division’s annual operating plan.
• Assist in the development of the annual budget for the office and adhere to budget parameters.
• Abide by laws and organizational policies to promote a harassment-free and non-discriminatory workplace.
• Support risk management and regulatory compliance for the office and personnel.
• Directly supervise assigned personnel, including:
  • Assist in the selection of new personnel.
  • Provide proper orientation and training for new personnel.
  • Review employee performance during probationary periods and on a regular basis thereafter.
  • Organize, schedule, and distribute work among assigned personnel.
  • Keep personnel informed of policies and procedures affecting their roles and encourage upward communication.
  • Administer personnel policies and procedures as established by Bank policy.
• Communicate with the Branch Manager, other office managers, and staff to integrate goals and activities.
• Provide periodic reports to the Branch Manager and other groups as required.

Requirements

• Minimum of three (3) years of related experience.
• Thorough knowledge of bank procedures, products, services, teller operations, cash, and ATM procedures.
• Proficient PC skills and proficiency in English (speaking, writing, and reading).
• Strong organizational, project management, and problem-solving skills.
• Ability to lift fifty (50) pounds of coin.

Qualifications

• High School Diploma (or equivalent).

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Paid Federal Bank Holidays
• Flexible Spending Account
• Health Savings Account
• 401K
• Paid Time Off (PTO)

Pay

$55,000 yearly salary.