Assistant Banking Center Manager - SB Galleria

Prosperity Bank is an Equal Opportunity Employer.

About the role

The Assistant Banking Center Manager is responsible for ensuring that the goals of the branch are met by providing excellent customer service in a team-building atmosphere. Typical responsibilities include opening new accounts, assisting customers and lenders, and providing operational support to the Banking Center Manager. The Assistant Banking Center Manager also manages operations in the absence of the Banking Center Manager.

Responsibilities

• Promote and cross-sell the Bank’s products and services by assisting customers in their selection to meet their financial needs.
• Perform banking center activities such as opening new accounts, safe deposit duties, stop payment requests, check recorders, and wire transfer requests.
• Monitor cash limits for the tellers, vault, ATM, and total office.
• Monitor reports to ensure that MIL and CTR reporting is completed timely and accurately; assures transmission of reports to the Compliance Department.
• Ensure ATM is balanced, and the proper cash supply is within limits.
• Review and monitor deposit account exceptions and ensure exceptions are cleared in a timely manner.
• Participate in branch audits on established schedule.
• Review NSF and overdraft reports for assigned customer portfolios; approves or declines such exceptions within approved limits.
• Maintain strong knowledge of the financial industry and support staff development and growth.
• Process moderately complex customer transactions, problems, or inquiries and assume responsibility in absence of Banking Center Manager.
• Consistently maintain exceptions at less than 30 days.
• Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.

Secondary Duties

• Approve teller sheets to ensure balancing, reporting, and cash limits are within approved limits.
• Perform alarm testing and 911 testing in accordance with established guidelines.
• Provide leadership, training, and/or support to staff; lead team meetings.
• Approve timecards by payroll deadlines.
• Perform duties specific to the position and other functions as assigned by management.

Performance Measurements

• Banking center services are efficiently and effectively delivered in accordance with established Bank policies and standards.
• Current customer accounts are maintained or expanded, and additional ones solicited.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Banking center personnel are well trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Management is appropriately informed of area activities and of any significant problems.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with banking center personnel; assistance is provided as needed.

Supervisory Responsibilities

The Assistant Banking Center Manager is responsible for supervision of retail staff in the absence of the Banking Center Manager and is expected to provide leadership, training, and support to less experienced staff members.

Qualifications

• Education/Certification: Associate degree in business or a related field, or an equivalent combination of training and work experience.
• Required Knowledge: Thorough knowledge of Bank services and products. Understanding of related legal and regulatory requirements. Familiarity with Branch functions, policies, and procedures.
• Experience Required: Minimum three years’ related experience in a financial institution, with a minimum of two years supervisory experience.

Skills

• Strong interpersonal, leadership, and supervisory skills.
• Well organized.
• Ability to operate related computer applications and business equipment.
• Attention to detail.
• Ability to maintain an effective and efficient workflow.

Physical Activities and Requirements

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Hearing: Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Mental Activities and Requirements

• Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and deal with multiple variables.
• Mathematics Ability: Ability to compute discount, interest, profit and loss; commission, markup, and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra.
• Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations.

Schedule

Monday - Friday: 8:00 AM - 5:00 PM