Assistant Banking Center Manager - Longwood

About the Role

An Assistant Manager is responsible for assisting in developing and implementing strategies focused on branch profitability and performance. The position helps lead and develop the branch team and is responsible for maximizing branch performance under the guidance of the Banking Center Manager. The role involves building trust through honesty, integrity, and authenticity.

Responsibilities

• Assess and coach branch team in conjunction with the Banking Center Manager, providing constructive feedback to increase overall effectiveness and ensure accountability.
• Conduct regular coaching sessions in addition to BCM coaching.
• Assist the BCM in all aspects of branch team management, including employment, training, scheduling, and associate relations.
• Serve as the primary liaison for complex, escalated situations.
• Fulfill talent management accountabilities, including succession planning, attracting and retaining top talent, and continuously developing strong bench strength.
• Develop trusting and cooperative working relationships with customers and associates while maintaining a positive working environment through team morale and recognition.
• Create brand awareness at community, charitable, and civic events as a bank ambassador.
• Proactively seek continuing education opportunities to enhance leadership skills.
• Lead customer-facing technology initiatives, including discussing and enrolling customers in self-service products and processes.
• Support consistent execution of the Community Bank playbook to ensure overall branch success.
• Drive activities leading to opportunities for consumer loan growth.
• Foster needs-based customer conversations through Relationship Builder coaching and observations.
• Develop and maintain a mature Center of Influence (COI) base of community and business leaders to gain additional business through referrals.
• Develop and maintain partnerships with internal line-of-business leaders.
• Compile data and prepare various branch and management reports as assigned.
• Balance business needs with customer requests while managing potential risk to the bank.
• Ensure branch adherence to AML/BSA requirements, operational procedures, audit procedures, dual control, security, and business continuity.
• Practice ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy.
• Ensure all safety and security procedures are followed; serve as the primary branch security contact and business continuity leader.
• Function in any branch capacity as needed, including Teller, Client Advisor, and Branch Support Coordinator roles.
• Assist customers with notary, signature guarantee, and medallion services.
• Responsible for KYC Memo and RFI accountabilities.
• Source Treasury Management solutions and services, as well as small business lending needs.
• Demonstrate a comprehensive understanding of all consumer products and services, with a strong emphasis on consumer lending.
• Maintain extensive knowledge of small business deposit and lending products and services.

Requirements

• High School Diploma or equivalent required.
• College degree or 5+ years in retail sales and/or financial services experience required.
• Proficient in all consumer lending products and maintain an active NMLS registration status.
• Excellent communication (written and verbal) and interpersonal skills.
• PC proficiency in desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
• Able to proactively lead, manage, motivate, and coach associates to produce desired results.
• 2+ years of consumer lending experience required.
• 2+ years of business development experience preferred.
• 2+ years of previous supervisory experience preferred.