Assistant Banking Center Manager - Longwood

About the Role

An Assistant Manager is responsible for assisting in developing and implementing strategies focused on branch profitability and performance. This position helps lead and develop the branch team and is responsible for maximizing branch performance under the guidance of the Banking Center Manager. The role involves building trust through honesty, integrity, and authenticity.

Responsibilities

• Leadership
  • Assess and coach the branch team in conjunction with the Banking Center Manager, providing constructive feedback to increase overall effectiveness and ensure accountability.
  • Conduct regular coaching sessions in addition to BCM coaching.
  • Assist the BCM in all aspects of branch team management, including employment, training, scheduling, and associate relations.
  • Serve as the primary liaison for complex, escalated situations.
  • Fulfill talent management accountabilities, including succession planning, attracting and retaining top talent, and continuously developing strong bench strength.
  • Develop trusting and cooperative working relationships with customers and associates.
  • Maintain a positive working environment by building team morale and providing ongoing recognition.
  • Create brand awareness at community, charitable, and civic events as a bank ambassador.
  • Proactively seek continuing education opportunities to enhance leadership skills.
  • Be highly proficient in customer-facing technology, with the ability to discuss and enroll customers in self-service products/processes.
• Performance Management
  • Ensure consistent execution of the Community Bank playbook to drive overall branch success.
  • Foster and drive activities leading to opportunities for consumer loan growth.
  • Work with staff to foster needs-based customer conversations through Relationship Builder coaching and observations.
  • Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
  • Develop and maintain partnerships with internal line-of-business leaders.
  • Compile data and prepare various branch and management reports as assigned.
  • Balance business needs with customer requests while managing potential risk to the bank.
• Operations
  • Partner with BSA to ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates.
  • Practice ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
  • Ensure all safety and security procedures are followed. Serve as the primary branch security contact and business continuity leader.
  • Function in any capacity within the branch as needed, including Teller, Client Advisor, and Branch Support Coordinator roles.
  • Assist customers with notary, signature guarantee, and/or medallion services.
  • Responsible for KYC Memo and RFI accountabilities.
  • Adhere to Seacoast Bank’s Code of Conduct.
• Business Development/Credit Acumen
  • Source Treasury Management solutions and services and small business lending needs.
  • Demonstrate a comprehensive understanding of all consumer products and services, with a strong emphasis on consumer lending.
  • Exhibit extensive knowledge of small business deposit and working knowledge of lending products and services.

Requirements

• High School Diploma or equivalent required.
• College degree or 5+ years in retail sales and/or financial services experience required.
• Proficient in all consumer lending products and maintain an active NMLS registration status.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• PC proficiency in Desktop, Laptop, Tablet, and Smartphone devices, as well as Microsoft Office Suite software.
• Able to proactively lead, manage, motivate, and coach associates to produce desired results.
• 2+ years of Consumer Lending experience required.
• 2+ years of Business Development experience preferred.
• 2+ years of previous supervisory experience preferred.