Assistant Area Manager

About the Role

The Assistant Area Manager is a member of the Field Operations team, supporting the Area Manager in overseeing day-to-day operations across an assigned portion of 24/7 customer sites within a geographic region. This role owns site-level performance management, safety compliance, and resource coordination while supervising and developing site personnel through the full employee lifecycle. The role partners closely with customers and vendors to ensure consistent service delivery. The ideal candidate is a hands-on operator who is safety-minded, adaptable, and skilled at developing frontline teams in a fast-paced, 24/7 environment.

Responsibilities

• Oversee day-to-day operations across an assigned portion of 24/7 customer sites, with a focus on safety and service levels.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Ensure all locations have the necessary equipment to operate (maintenance & rentals).
• Provide guidance, supervision, and performance management to site personnel to meet business needs.
• Support the full employee lifecycle: recruiting, hiring, team building, and training for new managers and drivers, and lead retraining for existing staff.
• Coach, mentor, and develop employees while growing the team.
• Coordinate logistics activities with internal and external customers to ensure seamless service delivery.
• Ensure employees consistently deliver the highest level of customer service across assigned sites.
• Hold site managers accountable for safety standards and resolve maintenance-related safety issues.
• Conduct safety observations and coaching sessions to reinforce adherence to safety standards.
• Escalate safety incidents and unresolved compliance issues to the Area Manager for resolution.
• Be a leader by example and live the overall purpose and core values.
• Foster communication, collaboration, diversity, inclusion, innovation, and a productive team environment.
• Promote a business partner and ownership mindset to prioritize customer service excellence, adoption and resilience to change, and continuous improvement.
• Perform other tasks that may be assigned.

Benefits

General benefits provided.