Jobs · Information Technology · Maryland

Assistant Administrator (Emergency Medicine)

The Johns Hopkins University · Baltimore, MD · 3 wk ago
Information TechnologyFull-time

About the role

As a key member of our team, you will be responsible for driving innovation and excellence in our core services.

Responsibilities

  • Develop and implement new service offerings that meet customer needs and drive business growth.
  • Collaborate with cross-functional teams to ensure seamless integration and delivery of services.
  • Monitor service performance metrics and make data-driven decisions to improve efficiency and effectiveness.
  • Stay updated on industry trends and best practices to inform service enhancements and improvements.

Requirements

  • Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
  • Minimum 5 years of experience in IT Service Management or a related field.
  • Proven ability to lead and manage projects from conception to completion.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Qualifications

    • Proficiency in ITIL, ISO 20000, or similar service management frameworks.
    • Experience with service desk tools and automation platforms.
    • Knowledge of cloud computing and virtualization technologies.

    Skills

    • Technical proficiency in Microsoft Office Suite and other relevant software.
    • Ability to work independently and as part of a team.
    • Strong attention to detail and organizational skills.

    Benefits

    We offer a comprehensive benefits package including health, life, and wellness programs, tuition assistance, career development opportunities, and more.

    Pay

    The starting salary range for this position is $70,000 - $90,000 per year, commensurate with experience.

    Schedule

    This role is full-time and works Monday through Friday, with standard business hours.

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