Assistant Account Manager

About Dovetail Services

Dovetail Services is a sister company to Level Group Ltd – two fast-growing Nashville-based music business management firms. Dovetail Services provides business and financial services for a variety of music industry clients, such as record labels, publishers, booking agencies, artist management, and media companies. At Dovetail, we focus on providing the highest degree of specialized customer service to our clients. This is an exciting time to join our team as we continue to grow our client base and expand business services to our clients.

Role Summary

The Assistant Account Manager supports the Account Manager and client service team by helping ensure that clients' financial, administrative, and business management needs are handled accurately, efficiently, and with discretion. This role combines client support, administrative management, and operational coordination to safeguard both personal and professional interests.

Role Specific Responsibilities

• Client Relationship & Business Management

• Communicate with clients, teams, vendors, and partners, ensuring timely and accurate responses.
• Cook up scheduling, calls, and meetings; track client requests to ensure follow-through.
• Aid ad hoc client needs by compiling reports, updates, and documentation.
• Support financial updates by gathering data on cash flow and tax outcomes.
• Maintain organized records of contracts, insurance policies, compliance documents, and renewals.
• Monitor deadlines and proactively flag upcoming client obligations.
• Share updates across departments to ensure integrated planning and accurate documentation.

• Financial Management & Accounting

• Maintain organized and accurate bookkeeping records, reconciliations, and account workbooks for client entities.
• Aid in preparing and updating business and personal cash flow projections for Account Manager review.
• Track balances, reconcile accounts, and flag discrepancies or irregularities for resolution.
• Prepare documentation for annual filings, dues, and government requirements to support corporate compliance.
• Aid in gathering tax documents, preparing workpapers, and coordinating with the Tax Department for returns and filings.
• Support audits and ad hoc financial projects by compiling records, schedules, and required materials.

• Banking & Payment Administration

• Prepare client payments including checks, wires, ACH transfers, and credit card transactions for Account Manager review and approval.
• Track accounts payable/receivable, vendor invoices, commissions, and disbursements, ensuring timely execution and accurate documentation.
• Monitor daily bank activity, balances, and deposits, flagging discrepancies or unusual transactions.
• Maintain updated banking details, credit card information, and secure records of account documentation.
• Aid in preparing invoices and compiling backup documentation to support payment approvals.
• Provide administrative support for banking communications, including liaising with vendors and financial institutions when requested.

• Interdepartmental Collaboration

• Cook up client priorities and deliverables.
• Collaborate with Personal Services to support individual financial planning and related coordination.
• Work with the Royalties Department to monitor income, payouts, deal terms, and audits.
• Cook up with the Tax Department for planning, preparation, filings, and notice resolution.
• Cook up with the Payroll Department in managing crew and owner W-2s and related reporting.

• Administrative & Operational Responsibilities

• Draft and prepare correspondence, reports, and documentation for Account Manager review.
• Maintain systems, databases, and records, ensuring all information is accurate, secure, and up to date.
• Aid in standardizing templates, forms, and reports, ensuring consistency across client files.
• Support onboarding and offboarding of clients, vendors, and staff by preparing documentation and updating records.
• Manage administrative tasks such as scheduling, filing, scanning, and tracking departmental deadlines.
• Ensure compliance with confidentiality standards and company administrative procedures.
• Aid Account Managers in tracking task assignments, workload prioritization, and monitoring progress across the team deliverables.
• Participate in team and one-on-one meetings by preparing agendas, documenting notes, and tracking action items.
• Monitor deadlines and deliverables, flagging issues and ensuring timely completion of tasks.

• Core Employee Responsibilities

• Professionalism & Accountability
• Take ownership of responsibilities, modeling accountability, reliability, and high standards of quality.
• Respond to client and team interactions with responsiveness, accuracy, and discretion.
• Maintain strict confidentiality of sensitive client and company information.
• Uphold compliance with internal policies, industry standards, and regulatory requirements.
• Contribute to a culture of professionalism, integrity, and collaboration.
• Promote company values and model behaviors that contribute to a respectful, inclusive, and growth-oriented workplace.

• Growth & Collaboration

• Collaborate with colleagues by sharing knowledge, supporting peers, and stepping in as needed to meet deadlines, resolve issues, or advance projects.
• Take initiative to enhance personal skills, knowledge, and performance through ongoing learning.
• Support onboarding and training of new employees, reinforcing best practices and company standards.
• Contribute to initiatives to improve team efficiency, standardization, and operational processes.

Compensation

Competitive Salary commensurate with candidate experience and qualifications
Benefits: Paid Time Off, Health Insurance, Retirement, Life Insurance, Flexibility, Casual attire, fun colleagues, office snacks, company sponsored events, team building

Schedule

This position is a full-time, overtime exempt position and requires candidates to be onsite at our Nashville office location from the hours of 8:00am - 4:30pm CST. This position will be considered for hybrid (WFH) following 90-day period.

Our Values

We cultivate an inclusive culture grounded in respect, integrity, and kindness - where every team member is empowered to share their unique perspective and contribute their strengths toward our shared success. United by a culture of trust, open communication, and a commitment to growth, we strive to consistently deliver exceptional quality, value, and service to our clients.

Level Group is an equal opportunity employer.

All employment opportunities for job applicants are made without regard to race, color, creed, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected status covered by federal, state or local regulations.