Assistant Account Manager

Position: Assistant Account Manager Location: Remote POSITION SUMMARY: The Assistant Account Manager (AAM) plays a critical role in supporting the successful delivery, coordination, and performance of customer accounts within the data center and critical infrastructure services environment. This position partners closely with Account Managers to ensure seamless execution of service operations, effective communication across stakeholders, and accurate tracking of account activity. The AAM acts as a central coordination point between customers, OEMs, subcontractors, field technicians, and internal teams, ensuring all service activities are planned, documented, and executed efficiently. This role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Support Account Managers in the day-to-day management of customer accountsAssist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communicationProvide regular updates on account activity, service delivery status, and open itemsAssist in preparing for customer meetings, including agendas, reports, and follow-upsSupport issue resolution by tracking customer concerns and coordinating internal responsesCoordinate scheduling of technicians, OEM vendors, and subcontractorsAssist in planning service delivery timelines and ensuring resource alignmentMonitor work orders and service tickets to ensure timely completionServe as liaison between field teams, operations management, and account leadershipCommunicate scheduling changes and project updatesMaintain accurate account records, schedules, and service documentationAssist with processing timesheets and service reportsSupport billing readiness and documentation accuracyTrack labor hours and operational metricsMonitor open items, escalations, and service gapsDrive timely follow-up and resolution of issuesIdentify risks and escalate to Account ManagersSupport continuous improvement effortsEnsure technicians meet safety and site access requirementsSupport adherence to company procedures and customer requirementsMaintain audit-ready documentation QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience 2+ years of experience in account coordination, operations support, or customer serviceExperience in data centers or critical infrastructure preferredStrong organizational and multitasking skillsExcellent communication skillsUS Citizenship required Computer Skills Proficiency in Microsoft Suite applications such as: Excel, Word, and OutlookKnowledge of NetSuite is a PLUS. Certificates And Licenses No certificates or licenses required Supervisory Responsibilities No supervisory responsibilities Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is occasionally required to move objects 10-20 pounds; they are frequently required to stand, walk, stoop. Kneel, crouch, or crawl; Occasionally required to sit and climb and balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.