Assistant Account Manager - Adminstration

Key Responsibilities

• Support the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needs
• Assign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each event
• Maintain a proactive, solutions-oriented approach to resolving service or operational issues
• Conduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocols
• Respond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessary
• Assist in identifying and addressing operational issues; support investigations and reporting as directed
• Build and maintain strong client relationships through consistent communication and operational support
• Supervise, coach, and develop shift supervisors; evaluate performance and provide recommendations
• Ensure all Standard Operating Procedures (SOPs) and training materials are current and properly implemented
• Maintain organization and cleanliness of all assigned posts and operational areas
• Occasionally perform Security Professional duties as needed
• Travel up to 25% as required
• Perform additional duties as assigned

Additional Operational Responsibilities

• Conduct regular site visits across assigned venues to understand and improve daily operations
• Attend major events to observe and support live execution
• Complete backend operational training (hiring processes, workforce planning, licensing, compliance, and performance metrics)
• Provide bi-weekly updates on hiring progress, staffing levels, roster optimization, and operational alignment with Account Managers
• Some travel required

Qualifications

• Strong professionalism in a customer service-driven environment
• Sound judgment with the ability to make independent decisions and escalate appropriately
• Excellent verbal and written communication skills
• Ability to adapt quickly in fast-paced, dynamic environments
• Availability to work flexible hours, including nights, weekends, and events
• Must be reachable for emergency response as needed
• Ability to pass a background check and MVR check

Education & Experience

• High School Diploma or equivalent required
• 1–3 years of professional-level experience required
• At least 1 year of customer service or related experience
• Experience in security, event staffing, law enforcement, military, or EMS preferred but not required

Physical Requirements

• Regular standing, walking, and movement during events
• Occasional climbing, bending, reaching, and working in elevated or confined spaces
• Ability to lift, push, or pull up to 25 pounds
• Must be able to work in various weather conditions
• Vision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustment

Work Environment

• This role combines office-based responsibilities with frequent on-site event work in outdoor and high-energy environments
• Candidates should be comfortable working in dynamic conditions and engaging directly in live event operations