Asset Protection Service Representative - Flatiron
Banana Republic · New York, NY · 2 mo ago
OTHR$17–$20/hrFull-time
About the role
As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.
Responsibilities
- Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
- Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
- Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
- Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
- Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
- Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
- Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
- Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.
Requirements
- Strong observational skills and attention to detail in a fast-paced retail environment.
- Ability to remain calm, professional, and customer-focused in high-pressure situations.
- Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
- Willingness to learn and consistently apply safety and security protocols.
- Flexible and adaptable to changing priorities and store needs.
- Passionate about creating a safe, inclusive, and welcoming environment for all.
Qualifications
- High school diploma or equivalent.
- Experience in retail or security preferred.
- Knowledge of retail operations and safety protocols.
Skills
- Attention to detail.
- Customer service skills.
- Communication skills.
- Problem-solving abilities.
- Physical stamina for standing and moving around.
Benefits
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.