Jobs · Customer Service · Indiana

Asset Protection & Safety Mgr

Lowe's Companies, Inc. · Indianapolis, IN · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real, specific content. Remove boilerplate etc. We need to parse the posting. Content: "What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection & Safety Manager, this means: Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store. Monitoring receiving, shipping, and selling patterns for assigned store. Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes. The Asset Protection & Safety Manager (APSM) oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment. This associate monitors and solves for criminal activities, coaches and trains associates, and oversees inventory levels to help with shrink and shortages. The APSM may need to respond to violent altercations to keep customers and staff safe. The Asset Protection & Safety Manager is seen as an expert on safety reports, guidelines, and regulations. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores." That's responsibilities. Next: "What We're Looking For Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance." That's schedule and physical requirements. Next: "Minimum Qualifications What You Need To Succeed Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection)." That's qualifications. Next: "Preferred Qualifications Bachelor's Degree in Criminal Justice, Safety, Business, or related Asset Protection field. National certified training program (e.g., Wicklander-Zuwalski or Reed training). Professional accreditation (e.g., APQ, APC) or equivalent experience. 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition. 2 years of experience as a Manager in a retail environment. 1 year of experience conducting quality reviews/audits. Demonstrated experience analyzing business documents (e.g., P&L, exception reports). Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations). Experience in using physical security systems (e.g., CCTV, EAS)." That's more qualifications/skills. Next: "About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." That's about company. Then: "Lowe’s is an equal opportunity employer..." (boilerplate, remove). "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Pay: they say starting rate may vary; we should not include Pay section unless posting actually states them. It says "Starting rate of pay may vary based on factors..." That's not a specific pay amount, it's vague. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting says "Starting rate of pay may vary based on factors..." That's vague; we should not create a Pay section. Similarly, Benefits: they link to benefits page but no specifics; we should not create Benefits section unless posting actually states them. So we omit Benefits and Pay. Schedule: they gave hours: "Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week." That's specific schedule info. So we can include a Schedule section. We also have physical ability to lift etc. That could be part of Requirements or Qualifications? It's more like physical requirements. Could be under Requirements. We need sections: About the role? The posting includes "What You Will Do" which is responsibilities. Could map to Responsibilities section. Also "What We're Looking For" includes schedule and physical ability. Could be Requirements. Also "Minimum Qualifications" and "Preferred Qualifications". Could combine into Qualifications (maybe separate Minimum and Preferred). But we can have a Qualifications section with subpoints? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose. So we can have sections: Responsibilities, Requirements, Qualifications, Schedule, About the company (maybe About the role? Actually About Lowe's is about company). Could also have About the role? Not needed. We must not repeat job title as heading. So we will not include heading for Asset Protection & Safety Manager. We need to preserve all substantive information. Let's extract. Responsibilities: from "What You Will Do" paragraph. List items: Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store. Monitoring receiving, shipping, and selling patterns for assigned store. Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes. The Asset Protection & Safety Manager (APSM) oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment. This associate monitors and solves for criminal activities, coaches and trains associates, and oversees inventory levels to help with shrink and shortages. The APSM may need to respond to violent altercations to keep customers and staff safe. The Asset Protection & Safety Manager is seen as an expert on safety reports, guidelines, and regulations. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. We could break into bullet list. Requirements: from "What We're Looking For": schedule and physical ability. Also maybe "Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance." We could list schedule bullet and physical ability bullet. Qualifications: Minimum Qualifications: Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection). Preferred Qualifications: list many items. We could combine into Qualifications section with two subheadings? But we only allowed

    for section headings; we could have separate sections: Minimum Qualifications and Preferred Qualifications. However the instruction list includes Qualifications as a possible heading. It didn't forbid having multiple qualification sections. We could have Minimum Qualifications and Preferred Qualifications as separate

    sections. That seems okay. Skills: maybe we could extract from preferred qualifications: National certified training program, Professional accreditation, supervising experience, manager experience, quality reviews/audits, analyzing business documents, conducting retail investigations, using physical security systems. Could be Skills section. But we already have qualifications covering those. Might be redundant. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine qualifications and skills into one Qualifications section. But we need to preserve all info. We could have Qualifications section with bullet list covering both minimum and preferred. However we need to differentiate minimum vs preferred? Not required but could be okay to just list all. But we might lose distinction. However we can include both as separate sub-sections using

    for Minimum Qualifications and Preferred Qualifications. That's two sections, still few. Schedule section: we already have schedule info; we could also include physical ability there or in Requirements. Let's decide. We have: - Responsibilities (

    Responsibilities

    ) with
    • items. - Requirements (

      Requirements

      ) with schedule and physical ability. - Minimum Qualifications (

      Minimum Qualifications

      ) with bullet. - Preferred Qualifications (

      Preferred Qualifications

      ) with bullet. - About Lowe's (

      About Lowe's

      ) with paragraph. We should not include Benefits, Pay. Check for any other substantive content: Travel requirements included in responsibilities; we kept. Now ensure we don't include boilerplate: equal opportunity, etc. Remove. Now format: Use

      for prose paragraphs. For lists use

      • . For headings use

        . We must output only HTML fragment, no or , no markdown. Let's craft. Responsibilities: we can combine some sentences into bullet points. Bullet list: - Help Store Operational Leadership team ensure associates deliver friendly, professional, timely service to all customers. - Monitor receiving, shipping, and selling patterns for the assigned store. - Champion initiatives and establish processes and controls that improve safety/hazmat, shrink, and security outcomes. - Oversee and coordinate programs and processes to minimize loss while maintaining a safe working and shopping environment (Asset Protection & Safety Manager). - Monitor and solve criminal activities, coach and train associates, oversee inventory levels to help with shrink and shortages. - Respond to violent altercations as needed to keep customers and staff safe. - Act as an expert on safety reports, guidelines, and regulations. - Travel: role does not require regular travel but may need to travel occasionally for meetings, trainings, or to support neighboring stores. That's good. Requirements: schedule and physical ability. Bullet list: - Hourly position: Full‑time generally 39–40 hours per week; part‑time up to 25 hours per week, with possible additional hours based on store needs. - Must have morning, afternoon, and evening availability any day of the week. - Physical ability to perform tasks requiring prolonged standing, sitting, and other job‑related activities. - Must be able to lift at least 25 pounds unaided; may lift over 25 pounds with or without assistance. Minimum Qualifications: bullet list (maybe just one item but could be two options). We'll list: - Bachelor’s degree or higher **OR** High School Diploma or equivalent plus 3 years of relevant work experience (e.g., retail or Asset Protection). Preferred Qualifications: bullet list: - Bachelor’s degree in Criminal Justice, Safety, Business, or related Asset Protection field. - National certified training program (e.g., Wicklander‑Zuwalksi or Reed training). - Professional accreditation (e.g.,

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