Jobs · Customer Service · Massachusetts

Asset Protection & Safety Mgr

Lowe's Companies, Inc. · Danvers, MA · Today
Customer Service$27.8–$30.05/hrFull-time

What You Will Do

  • Help Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
  • Monitor receiving, shipping, and selling patterns for assigned store.
  • Champion initiatives and establish processes and controls that improve safety/hazmat, shrink, and security outcomes.
  • Oversee and coordinate programs and processes to minimize loss while maintaining a safe working and shopping environment.
  • Monitor and solve for criminal activities, coach and train associates, and oversee inventory levels to help with shrink and shortages.
  • Respond to violent altercations to keep customers and staff safe.
  • Serve as an expert on safety reports, guidelines, and regulations.

Schedule

  • Generally scheduled 39 to 40 hours per week for full time or up to 25 hours per week for part time; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.

Physical Requirements

  • Prolonged standing, sitting, and other activities necessary to perform job duties.
  • Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

  • Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).

Preferred Qualifications

  • Bachelor's Degree in Criminal Justice, Safety, Business, or related Asset Protection field.
  • National certified training program (e.g., Wicklander-Zuwalski or Reed training).
  • Professional accreditation (e.g., APQ, APC) or equivalent experience.
  • 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition.
  • 2 years of experience as a Manager in a retail environment.
  • 1 year of experience conducting quality reviews/audits.
  • Demonstrated experience analyzing business documents (e.g., P&L, exception reports).
  • Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations).
  • Experience in using physical security systems (e.g., CCTV, EAS).

Pay

  • $27.80 - $30.05 per hour
  • Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

This response is AI-generated, for reference only.

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