Asset Protection & Safety Mgr

About the Role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As an Asset Protection & Safety Manager, this includes:

• Helping the Store Operational Leadership team ensure associates deliver friendly, professional, and timely service to all customers.
• Monitoring receiving, shipping, and selling patterns for the assigned store.
• Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes.

The Asset Protection & Safety Manager (APSM) oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment. This role involves monitoring and addressing criminal activities, coaching and training associates, and managing inventory levels to reduce shrink and shortages. The APSM may need to respond to violent altercations to ensure the safety of customers and staff. The role is seen as an expert on safety reports, guidelines, and regulations.

Responsibilities

• Oversee and coordinate asset protection and safety programs.
• Monitor and solve for criminal activities within the store.
• Coach and train associates on safety and security protocols.
• Manage inventory levels to help reduce shrink and shortages.
• Respond to violent altercations to protect customers and staff.
• Serve as an expert on safety reports, guidelines, and regulations.

Requirements

• Bachelor's Degree or higher, OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
• Morning, afternoon, and evening availability any day of the week.

Qualifications

Minimum Qualifications

• Bachelor's Degree or higher, OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).

Preferred Qualifications

• Bachelor's Degree in Criminal Justice, Safety, Business, or a related Asset Protection field.
• National certified training program (e.g., Wicklander-Zuwalski or Reed training).
• Professional accreditation (e.g., APQ, APC) or equivalent experience.
• 2 years of experience directly or indirectly supervising employees, including coaching, mentoring, directing, training, performance management, and recognition.
• 2 years of experience as a Manager in a retail environment.
• 1 year of experience conducting quality reviews/audits.
• Demonstrated experience analyzing business documents (e.g., P&L, exception reports).
• Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations).
• Experience using physical security systems (e.g., CCTV, EAS).

Schedule

• Full Time: Generally scheduled 39 to 40 hours per week; more hours may be required based on store needs.
• Part Time: Generally scheduled up to 25 hours per week; more hours may be required based on store needs.

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed for meetings, trainings, or to support neighboring stores.

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief.