Jobs · Customer Service · Texas

Asset Protection & Safety Mgr

Lowe's Companies, Inc. · Midland, TX · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title heading. Must not include Job ID etc. Must not include boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Content: - "What You Will Do" section: description of duties. This is responsibilities. - "What We're Looking For": includes Hourly Full Time or Part Time schedule, physical ability, etc. This includes schedule info (hours) and physical requirements. Also maybe "Travel Requirements". This could go under Schedule or maybe under Responsibilities? But schedule is separate. - "Minimum Qualifications": includes Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience. - "Preferred Qualifications": includes Bachelor's Degree in Criminal Justice, Safety, Business, or related Asset Protection field. National certified training program (e.g., Wicklander-Zuwalski or Reed training). Professional accreditation (e.g., APQ, APC) or equivalent experience. 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition. 2 years of experience as a Manager in a retail environment. 1 year of experience conducting quality reviews/audits. Demonstrated experience analyzing business documents (e.g., P&L, exception reports). Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations). Experience in using physical security systems (e.g., CCTV, EAS). - "About Lowe’s": company description. Could be "About the role"? Actually "About Lowe’s" is company overview, not role. Could be placed under "About the role"? But we have a section "About the role" for role description. The posting includes "What You Will Do" which is role responsibilities. There's also "About Lowe’s" which is company info. Could be placed under "About the role"? Not exactly. But we could include a section "About Lowe’s" maybe as "About the company"? Not in allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these. - "About Lowe’s" could go under "About the role"? Not ideal but maybe we can put it under "About the role" as a brief description of the company. However the instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings. We need to include a section only when posting has real specific content for it. So we need to decide which sections have content. We have: - Responsibilities: from "What You Will Do" (duties). Also maybe some duties from "What We're Looking For"? But that's more schedule/requirements. - Requirements: could be minimum qualifications? Or "What You Need To Succeed" (minimum qualifications). That could be Requirements. - Qualifications: could be preferred qualifications. - Skills: maybe we can extract skills from responsibilities and qualifications (e.g., monitoring, coaching, training, analyzing, investigations, using security systems). Could be a Skills section. - Benefits: posting mentions "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a reference but not specific benefits. It says "For information regarding our benefit programs". Not specific benefits like health insurance etc. The rule: never create Benefits section unless posting actually states them. It does not state specific benefits, just a link. So we should not include Benefits section. - Pay: posting says "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's not a specific pay amount. It's vague. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does not state a specific pay rate or range. So we should not include Pay section. - Schedule: posting includes "Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week." That's specific schedule info. So we can include Schedule section. Thus sections: About the role? We have "What You Will Do" which is responsibilities. Could we treat that as About the role? The heading "About the role" is for a brief description of the role. But we have responsibilities separate. We could put the description under About the role (summary) and then Responsibilities as a list of duties. However the posting's "What You Will Do" is essentially responsibilities. We could map that to Responsibilities section. Then we might not need About the role. But we need to decide if we need About the role section. The posting does not have a separate "About the role" paragraph besides the responsibilities. Could we treat the first sentence "All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need." as an overview of the role? That's more generic. Could be About the role. Then the bullet points after "As an Asset Protection & Safety Manager, this means:" are responsibilities. So we could have About the role: that first sentence. Then Responsibilities: the list after colon. Thus we will include About the role section with that overview paragraph. Responsibilities: list of duties (the bullet points after colon). We'll need to convert to
  • . Requirements: Minimum Qualifications section: "Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection)." Also physical ability to perform tasks, lift 25 pounds, etc. Also travel requirements? Travel is not a requirement but could be included. Also schedule? Already schedule separate. Also physical ability to perform tasks that may require prolonged standing, sitting, etc. Also "Requires morning, afternoon and evening availability any day of the week." That's schedule actually. But we already have schedule section. Might duplicate. Better to keep schedule separate. So Requirements: education/experience, physical ability (lift, standing), maybe travel? Travel is occasional. Could be included. Qualifications: Preferred Qualifications list. Skills: Could extract from responsibilities and preferred qualifications: monitoring receiving, shipping, selling patterns; championing initiatives; establishing processes and controls; overseeing programs; monitoring and solving criminal activities; coaching and training associates; overseeing inventory levels; responding to violent altercations; expert on safety reports, guidelines, regulations; analyzing business documents; conducting retail investigations; using physical security systems; supervising employees; managing retail environment; conducting quality reviews/audits; etc. We'll list as bullet points. Schedule: as described. We must not include boilerplate like EEO, legal, etc. Also must not include duplicated lines. Also must not include navigation, cookie, etc. We must preserve all substantive information. So we need to include all details from the posting, except boilerplate. Let's extract substantive content: From "What You Will Do": - All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection & Safety Manager, this means: - Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store. - Monitoring receiving, shipping, and selling patterns for assigned store. - Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes. - The Asset Protection & Safety Manager (APSM) oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment. - This associate monitors and solves for criminal activities, coaches and trains associates, and oversees inventory levels to help with shrink and shortages. - The APSM may need to respond to violent altercations to keep customers and staff safe. - The Asset Protection & Safety Manager is seen as an expert on safety reports, guidelines, and regulations. - Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. Note: Travel Requirements is part of responsibilities? Could be separate but we can include under Responsibilities as a bullet. From "What We're Looking For": - Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. - Requires morning, afternoon and evening availability any day of the week. - Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. - Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. From "Minimum Qualifications What You Need To Succeed": - Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection). From "Preferred Qualifications": - Bachelor's Degree in Criminal Justice, Safety, Business, or related Asset Protection field. - National certified training program (e.g., Wicklander-Zuwalski or Reed training). - Professional accreditation (e.g., APQ, APC) or equivalent experience. - 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition. - 2 years of experience as a Manager in a retail environment. - 1 year of experience conducting quality reviews/audits. - Demonstrated experience analyzing business documents (e.g., P&L, exception reports). - Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations). - Experience in using physical security systems (e.g., CCTV, EAS). From "About Lowe’s": - Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. - Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. - Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. - For more information, visit Lowes.com. We should not include the EEO statement. Also note: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." This is pay info but not specific. According to rule, we should not create Pay section unless posting actually states them. It does not state a specific pay rate or range, just says may vary. So we should not include Pay section. Similarly, benefits: only a link to benefits page, not specific benefits. So no Benefits section. Now we need to output HTML fragment with headings

    and content. We need to decide which sections to include: - About the role: we can use the overview sentence: "All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need." That's substantive. - Responsibilities: the bullet list after colon (including travel). We'll list each as
  • . - Requirements: includes education/experience, physical ability (lift, standing), maybe travel? Travel already in responsibilities. We'll include education/experience and physical ability. - Qualifications: preferred qualifications list. - Skills: we can create a list of skills derived from responsibilities and preferred qualifications. But we must not invent or summarize away detail. We can list skills that are explicitly mentioned. For example: monitoring receiving, shipping,

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