Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and controlling unexplained loss of merchandise.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, touring stores, providing feedback, and communicating business objectives.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and implementing corrective action plans.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives, and ensuring a high-quality customer experience.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, improving profitability, and identifying and communicating performance goals and objectives.
• Monitors and adheres to loss prevention policies and procedures, reviewing inventory reports, gathering data, auditing results, monitoring deficiency trends, and identifying improvement opportunities.
• Communicates and works with managers and associates to determine and implement corrections needed for inventory controls.
• Partners in collaborative efforts with other investigative entities, conducts investigations, gathers evidence, writes case reports, provides court room testimony, and manages safety and risk controls.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, ensuring proper policies and procedures are followed.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting, coordinates, completes, and oversees job-related activities, and supports plans and initiatives to meet customer and business needs.
• Maintains compliance with company policies and procedures, supporting the Walmart values and mission, and promoting continuous learning and adaptability.

Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Skills

Exceptional customer service standards, ability to lead and develop teams, effective communication, problem-solving skills, attention to detail, and knowledge of loss prevention and asset protection.

Benefits

Competitive pay, performance-based bonuses, health benefits, financial benefits, and other perks such as paid time off, military leave pay, and more.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation for performance and regional pay zone.

Schedule

The schedule for this position is typically full-time, but may vary based on the specific role and location.