Asset Protection Lead

About the role

The Asset Protection Captain is responsible for training, educating, and supervising staff in detecting and preventing theft of company property. They also support store efforts in providing excellent customer service.

Responsibilities

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
• Develop, implement, and communicate programs to prevent theft amongst customers and employees
• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection
• Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager
• Responds to alarm conditions at assigned store

Requirements

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
• Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable

Qualifications

• High School Diploma or equivalent required
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Obtain and maintain required licenses, trainings, and certifications

Skills

• Expertise in and strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Ability to sustain long periods of time enclosed in surveillance areas
• Ability to lift/move up to 30lbs.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eighth paid holidays
• Continuous learning and leadership development
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Employee Assistance Program with mental health counseling and legal/financial advice
• Access to the full menu of benefits offerings

Pay

Competitive pay and benefits package offered.

Schedule

All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.