Asset Protection Lead

About the role

As a Functional Lead in the Safe and Secure Team, you will oversee day-to-day activities, engage the team, and ensure adherence to Carvana's values and safety protocols.

Responsibilities

• Oversee day-to-day activities of assigned team; identify strengths and weaknesses; determine areas of opportunity and steps to improve.
• Evaluate trends, outcomes, and develop plans to accomplish team tasks and objectives.
• Coach and develop team members, provide feedback, and demonstrate desired skills.
• Create a positive work environment that fosters communication, team cohesion, and adherence to Carvana's values.
• Communicate information clearly to team members, ensuring they understand expectations, performance measures, and goals.
• Prevent and resolve conflicts among team members.
• Maintain staff by recruiting, selecting, orienting, and training employees.
• Motivate team members to balance urgency and quality.
• Support leadership and participate in implementation and execution of team/department initiatives and strategies.
• Escalate significant high-risk issues to senior-level management as necessary and provide recommendations.
• Maintain safety of associates by monitoring and developing solutions that meet all local, state, and federal requirements.
• Implement, execute, and lead the Incident Management program at HQ locations.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Ensure equipment is properly functioning, address issues, and maintain the health of the Safe & Secure Technology program.
• Record and ensure accuracy of incident information, conduct after-action reviews, and make improvement recommendations.
• Implement and conduct risk assessments of HQ facilities.
• Support the Safe and Secure Operations Center leadership as needed.
• Assign work and hold team members accountable to expectations and deliverables.
• Ensure appropriate staffing levels meet relevant KPIs and goals.
• Be available and onsite during business hours, occasionally exceeding 40 hours per week.
• Occasionally be available outside of traditional business hours, as needed.

Requirements

• High School Diploma or equivalent.
• 3+ years experience in physical security operations and/or loss prevention.
• 1+ years experience directly supervising/managing a team.
• Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.
• Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
• Excellent verbal and written communication skills.
• Able to help create, develop, and implement process improvement(s).
• Crisis Management Leadership experience.
• Valid driver’s license and insurable DMV required.

Qualifications

• High School Diploma or equivalent.
• 3+ years experience in physical security operations and/or loss prevention.
• 1+ years experience directly supervising/managing a team.
• Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.
• Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
• Excellent verbal and written communication skills.
• Able to help create, develop, and implement process improvement(s).
• Crisis Management Leadership experience.
• Valid driver’s license and insurable DMV required.

Skills

• Strong leadership and coaching skills.
• Ability to communicate effectively with diverse stakeholders.
• Experience with project management software.
• Proficiency in Microsoft Excel/Google Sheets.

Benefits

• Full-Time Salaried position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Opportunities to expand your skill set and share your knowledge with others across the organization.

Pay

$50-62k annually.

Schedule

Monday through Friday, 3:00 PM to 12:00 AM.