Asset Protection Lead

About the role

As a Functional Lead in the Safe and Secure Team, you will oversee day-to-day activities, engage the team, and ensure adherence to Carvana's values and safety protocols.

Responsibilities

• Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
• Evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.
• Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
• Prevent and resolve conflict among team members.
• Maintain staff by recruiting, selecting, orienting, and training employees.
• Positively reinforce and monitor progress toward team goals.
• Timely and effectively communicate information to other relevant teams and stakeholders.
• Support leadership and participate in implementation and execution of team/department initiatives, and strategies.
• Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained.
• Ensure the safety of our associates by monitoring and developing solutions that meet all local, state and federal requirements.
• Implement, execute, and directly lead our Incident Management program at our HQ locations.
• Plan and Lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness.
• Directly lead the processes related to our Safe & Secure Technology that supports our HQ locations.
• Ensure the team properly records all incidents, ensures system information is accurate and actionable.
• Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Manager, Corporate Security.
• Implement and conduct risk assessments of our HQ facilities.
• Work with the Safe and Secure Operations Center leadership to provide support when business needs require.
• Assign work and hold team members accountable to expectations and deliverables.
• Ensure the team always has appropriate staffing that meet relevant KPIs and goals.
• Be available and onsite during business hours that could occasionally exceed 40 hours in a week. Occasionally be available outside of traditional business hours, as needed.

Requirements

• High School Diploma or equivalent.
• 3+ years experience in physical security operations and/or loss prevention.
• 1+ years experience directly supervising/managing a team.
• Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.
• Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
• Excellent verbal and written communication skills.
• Able to help create, develop and implement process improvement(s).
• Crisis Management Leadership experience.
• Valid driver’s license and insurable DMV required.

Qualifications

• A Bachelor’s degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, security operations.
• Experience with project management software.
• Proficiency in Microsoft Excel/Google Sheets.

Skills

• Strong leadership and supervisory skills.
• Ability to manage multiple priorities and adapt to changing environments.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of security protocols and incident management.
• Ability to handle sensitive and confidential information.

Benefits

• Full-Time Salaried position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.

Other Requirements

• Must be able to read, write, speak and understand English.
• Reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
• Hiring is contingent on passing a complete background check.